Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Terrible. I’ll never use it again
By Mark
Response from MDLIVE· Nov 25, 2020
Hi Mark, we're sorry you were disappointed with our services. If you would like to give us more details so that we may help give you a better experience for next time, please give us a call at (800) 400-6354.
All was well. Doctor was very informative and succinct. A very good experience overall.
By Afshin A.
Response from MDLIVE· Nov 25, 2020
Thanks for the positive feedback, Afshin! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Was easy & very fast to talk to a Dr & get my medical issue diagnosed & resolved.
By PAMELA M.
Response from MDLIVE· Nov 25, 2020
Thanks for the positive feedback, Pamela! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Good experience with a virtual appointment. Ability to use the phone or computer is a good concept. I ended up talking on the phone with the doctor but was able to upload some photos which the doctor could view to help diagnose.
By JEFF A.
Response from MDLIVE· Nov 25, 2020
Thanks for the positive feedback, Jeff! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Ultimately a specialist was recommended, but several conditions were more or less ruled out and the doctor did offer his opinion, which I suspect is probably correct.
By Jonathan R.
Response from MDLIVE· Nov 25, 2020
Thanks for the positive feedback, Jonathan! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
First appointment was cancelled by mdlive because the doctor wasn't available anymore. The automated system said they'd call to reschedule, never happened. I called and rescheduled for the next day. I spoke with a doctor and felt that she didn't listen to my concerns and ended up doing nothing. What a waste of $45!
By Chris
Response from MDLIVE· Nov 25, 2020
Hi Chris, we're sorry to hear that your experience with our services was disappointing. If you would like to give us more details so that we may help make your experience better for next time, please give us a call at (800) 400-6354.
Excellent NP - caring, knowledgable - listened to me!
By Kim W.
Response from MDLIVE· Nov 25, 2020
Thanks for the positive feedback, Kim! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Unfortunately I had a very poor experience. Once I registered the doctor called me within a reasonable timeframe. I have a very bad sinus infection that is causing me not to be able to sleep or breathe through my nose with a very thick discolored discharge. The doctor told me a couple items to get over the counter then stated she would call in an antibiotic. After about 2 hours my pharmacy told me I needed to call back because they never received the prescription. When calling back the man helping me realized they had created 2 accounts and had difficulty tracking down information from my conversation with the doctor. He told me he would have a nurse call me. A nurse called me back again a couple hours later and stated that the doctor now refused to give me a prescription for anything. I had called first thing on a Friday morning & by the time I realized they weren’t going to help me my doctor’s office was closing. I asked the nurse to go back and listen to the recording where the doctor told me she would call in a prescription for me but she would not. This was a total waste of time and I am not sure what my insurance paid for. I even told the doctor I was very concerned about having to go to an urgent care because Covid is very bad in the area I live in. I would highly NOT recommend using this service.
By Kristen
Response from MDLIVE· Nov 25, 2020
Hi Kristen, we're sorry you encountered problems when trying to receive your prescription. If you would like to give us more details so that we may help make your experience better for next time, please give us a call at (800) 400-6354.
