MDLIVEReviews of mdlive.com

Impossible to find a therapist and once you do you still can't contact them for scheduling purposes, they can only contact you. We had an appointment for a therapist and were cancelled on an hour before the appointment with no explanation. My experience with their therapy in general has been very bad.

The WORST experience I have ever had with talking to a doctor. I wasn’t able to express my concerns, he was talking over me, interrupting me. Told me that “I’m the doctor and you don’t know what you’re talking about.” One point was raising his voice to talk over me. I was in close contact (skin to skin) with someone who has possible ringworm (about 10-15 sores per arm). Started off the visit with saying I want to take the proper precaution of being exposed and think some antibiotics would be beneficial. Nope. I was told I’m wrong, IN QUOTE “stupid for reading the internet.” The best part was the summary of visit, the doctor put “told patient to report to primary care if symptoms get worse after 24-48 hours.” I don’t have symptoms and you never told me this? I was charged $20 for a 45 second “phone appointment.” I will NEVER use this again. DOCTORS NAME IS BRIAN TOUPIN.

I feel like the doctor was genuinely caring. I was not feeling well, sore throat. I told her I thought it was strep and she agreed. She had me send extra pictures in case it was an abscess, and then she followed up with a phone call later to reassure me that I'll be feeling much better very soon. I don't think I've received better bedside. Even better, the visit was free with my insurance, I didn't have to go anywhere, no sitting in a diseased prompt care waiting room, I got to lay under my covers with my dog/nurse for the day.

I logged in at 2:40p for a 2:45p appointment. While still waiting for the provider I get a call at 3:00p saying I missed my appointment. I selected the option to speak with customer service from the call. I informed her that I was still holding for the provider to come on the call. Her only option was to reschedule. Technically, I'm still in my appointment window so why don't you get the doctor on the call? I asked for a refund and she said it will take 45 days to refund it but I will have to call back tomorrow to initiate the process. I read all the bad reviews but decided to give them a try because it was convenient. Trusting in MDLIVE was a big inconvenience! One of those scams where it's easy to get in and hard to get out. You can't delete your account if you want, only disable it. No need to have my account hanging around if I'm not going to use it. Don't sign up, believe the reviews, don't waist your time and your money.

i had a consult for red eye thinking that my antibiotics was causing the red eye. they diagnosed me with pink eye which might be allergy or bacterial or viral and to just take an antihistamine in case it was allergy. i asked if it was safe to take my antibiotics still and was told it’s ok. a few minutes after taking the antibiotics, i developed rashes and difficulty swallowing and had to go to the ER for treatment of anaphylaxis. i felt like the doctor was in a hurry and was dismissive of symptoms.

Worst experience I've had with a doctor. I was told by my GP that it would be a week to get an appointment with them so I scheduled a video call with MDlive's urgent care. I've had a headache for 6 days so she told me that she would give me a referral to see a neurologist. When the referral didn't come through, I called customer service and they said that the urgent care doctor wasn't authorized to provide a referral and that I'd need to schedule an appointment with their GP which would be a 5 day wait and I'd have to pay again. They should tell you up front that their urgent care doctors can't give referrals. Seems like a big money grab with horrible customer service and patient care to me. Don't waste your time.

When I initially used MDLive's services to connect with a therapist, the price listed was $0, indicating no cost for the therapy sessions. Based on this information, I proceeded with multiple therapy visits. To my dismay, MDLive subsequently charged me for these therapy visits, leaving me with an unexpected balance. Upon contacting their customer service to address this issue, MDLive altered their website portal to reflect that therapy visits would cost $30 each in addition to what they collect from Cigna. This change conveniently appeared only after I had raised my concerns. It is important to note that MDLive has already been compensated by my insurance provider for these services. Despite this, they falsely advertised a price with no copay and are now attempting to charge me an additional $60 for the virtual visits. This practice is misleading and unethical, causing unnecessary financial stress and undermining trust in their services.

This company stole my money… when you do an appt with me live, it requires you to give your debit card information along with your insurance information… the company doesn’t even attempt to bill your insurance they just take your cash out of your debit account. It’s a huge scam, and if you go look at the BBB, it happens to everybody who uses MD live.