Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
The call was prompt and thorough. Very professional and answered all the questions I had. Will definitely be using again if needed.
By DUDLEY J.
Response from MDLIVE· Mar 5, 2021
Hi Dudley, thanks for your feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I was of course a little hesitant to try the virtual method for visiting the doctor, however I am extremely glad that I took the opportunity. The visit was streamlined, the Doctor was EXTREMELY kind, comforting, and reassuring to ease any and all of my concerns. This was truly a memorable experience.
By MICHAEL CROWDER J.
Response from MDLIVE· Mar 5, 2021
Hi Michael, thanks for your feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
The lady doctor that I talked with was very kind, considerate and patient with me. These are difficult days with little medical assistance possible so to have someone take a few minutes with you was very comforting. It was a very worth while call and I was thankful for her advise.
By Ms J.
Response from MDLIVE· Mar 5, 2021
Hi June, thanks for your feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Very, very convenient. No wait time at all. I will be using again as needed!
By Joseph M.
Response from MDLIVE· Mar 5, 2021
Hi Joseph, thanks for your feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
They double charged for my visit and put the errant charge on my Credit Card for the visit, after 5 phone calls they admitted their error but would not refund me for another 30 to 45 days supposedly! Not trustworthy, Terrible service. I believe this is their plan to frustrate you and delay so that you will just give up and they can double charge you. Beware!
By Doug
Response from MDLIVE· Mar 5, 2021
Hi Doug, we're very sorry to hear that you experienced payment issues and were double charged for your appointment. If you would like to leave additional feedback so that we may better assist you next time, please give us a call at (800) 400-6354.
Easy to setup appointment and doctor was pleasant.
By Tim S.
Response from MDLIVE· Mar 4, 2021
Hi Tim, thanks for your feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
The receptionist was caring, kind and knowledgeable about the process. My wait time was not long at all. The doctor that I spoke with was also kind and concerned about my complaint. He addressed the issue and provided me with a treatment plan. As a result of my consultation with him, I am feeling much better. I highly recommend MD Live!
By DeJun Shari J.
Response from MDLIVE· Mar 4, 2021
Hi DeJun, thanks for your feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I spent month's looking for a good therapist in my city. Not only were there not any but the cost was astronomical. I call MDLIVE a Godsend because I was able to find a great therapist at no cost due to my insurance covering it. MDLIVE is also very easy to use and fast. Everything is confidential and private. You can choose to talk on your phone or visually online. You don't have to wait in line, no busy traffic to drive through, no worries about someone seeing you and you can choose your time and day that is best for you. I would recommend just trying it and seeing for yourself. MDLIVE is a great way to stay healthy especially in these covid times.
By Scherrie M.
Response from MDLIVE· Mar 4, 2021
Thanks for the kind words, Scherrie! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
