MDLIVEReviews of mdlive.com

If I could give a -100000 I would!! I have tried for 3 months to schedule an appointment with my provider and each call I am asked the same questions, or different questions, over and over again!! but the most irritating thing is I cannot understand a word they say! I have yet been able to schedule an appointment. I like my Doctor but your customer service is the worst!!!

Waste of money doctor totally didn’t give anything we wanted to help our child I was told we had to wait 24 hours for a escalation for them to figure out what the hell the doctor wants to do and we told her we needed more than just a cream she said you don’t need all that a freaking waste of money I’m pissed this service was very inconvenient

I was told by a doctor to go a Labcorp for testing on a potential illness Monday. She told me to go as soon as possible so I can set up a follow up appointment the following day, but did not send the order out for the testing until exactly 15 minutes after they closed. I go to the Labcorp the next day, get my testing through my insurance, but the Labcorp takes me down for a 143 dollars if my insurance can’t cover it, even though I, of course, have insurance or I would not have been able to talk to my provider and my insurance was on the order but I am in pain, so I just put my card down for it. I try to make an appointment, a wellness appointment as the doctor told me to, and the next appointment for her is not until the following week, BUT if you pay an additional 20 dollars again, you can speak with her today. I called MD LIVE because that was actually the most ridiculous thing i’ve ever seen in my life, and they confirmed it. I could have avoided all of this if I just went to Urgent Care, but they advertise this as being convenient. I’m down 160 dollars might be 180 if the pain persists, and I haven’t even got the prescription and that doesn’t even include what I pay for my insurance. I will never go this route with MD Live ever again.

Not doing this again. I requested an appointment today for tomorrow with MD live. I live in Arizona so when I requested the time, and said I was in Arizona, which does not participate in time change, I expect my 4:00 pm to be Arizona time. I got a text message which said 4:00 pm Mountain, which will now be 3:00 p Arizona time. I will be at another appointment at that time because I have good time management. I called to request this change to move said MD Live appointment from 4:00 MDT/3:00 AZ to 5:00 MDT/4:00 AZ but was told I need to pay a $50 fee to cancel the appointment to reschedule for an hour later…because my appointment is within the 24 hr time limit. I don’t want to cancel, I want to postpone because your webpage doesn’t know the difference between Arizona time vs the rest of the U.S. seasonal time change. No service for me, no more money for them. Adios-

I have MDLive as part of my medical insurance and have for some time. I used some of the therapists, or tried to affiliated with them. Therapists, most of them are pretty bad as a whole, they went into that profession for a reason. I have PTSD that I would haven liked to work with someone with, over the Internet would have been fine. However,, these are some of the worst and least professional "therapists" I've ever dealt with. One of the first, had an electrician he was dealing with during our scheduled appointment, and this woman who I had run inside my house to get situated with from outside, after almost being run over by a car, was a kind of paranoid, who wrote really condemning things about me in her notes. She was critical of me during our session about my intentional not setting up the lighting and getting out of my chair, as if I was doing that intentionally, as I was trying to turn on appropriate lights and setting the sound on my PC. The last therapist I had never revealed his whole face to me, all I saw were his eyes, that was enough of that. Besides the "mental health" aspect of MDLive.com, you might get a physical MD that can write you a prescription for a stomach ache or something, but I've had experiences where they didn't call me when they were scheduled. Best of luck. I just got off the phone with a rep about the Jan. 27, 2026 response they've given, though he did look into re-registering me, I'm not eligible (they've blocked it). The reason for my call as they requested wasn't discussed ("please call us to discuss the experience.").

Prescription was not sent to the pharmacy until I had to call back and find out why. The provider I spoke to agreed to give me a note for work excusing me for 2 days since I did not know how the medication prescribed would affect me due to the possible side affects. The note I received was for only 2 hours and I was told their policy was to only allow notes for 2 hours. But the nurse who advised me of this could not tell me where I could view that policy. Don't waste your time and go see a provider in person. This whole experience has made my anxiety worse, not better!

If you are a transplant patient do not call MDLive for cold/flu symptoms. They will take your copay and then the doctor will tell you since you are a transplant patient I can’t help you. Complete waste of your time and money.

Paid $63 for a 3-minute phone call in which they said to go urgent care. Where I got to pay a second copay all over again. You cannot trust MDLive to provide you with health services and are likely to pay twice and spend just as much time sitting in a doctor/urgent care/ER waiting room.