MDHearingAidReviews of mdhearingaid.com

I ordered two Volt 4 hearing aids. After a few weeks the right hearing aid began to make a clicking noise and would discharge quickly. I returned that hearing aid and they sent me a new volt 4 hearing aid. It is now two months after receiving the replacement on June 1, 2026 and again this right-side hearing aid is not working. I put it in the charger and the charger blue light lights up and then the green light starts blinking telling me it is charging. However, after charging the right hearing aid still did not work. I called customer service and the agent Jason said he could not give me a replacement because it was over 60 days. I told him the warranty says I have 1 yr. He told me I was wrong that it so 60 Days to return it. I said I don’t want to return It I want a replacement. Then he tried to extort money from by blackmailing me. He said he will accept a return if I buy the MD Care plan. I asked how much is it and he said $260.00 a year. I said no, I want a replacement. He said I’m not going to give you a replacement unless You buy the Care Plan. That’s when I hung-up. MD hearing is an unscrupulously company. They won’t stand by their documented 1 yr warranty and they use extortion tactics to get more money from you. I will never buy from this company again and I will spread the word. I suggest others do the same.

MD Hearing has over the counter hearing aids that are OK for a while. In my case a rechargable battery failed and it cannot be replaced, the entire unit at a cost of hundreds of dollars is required. Worse still, if you buy these you had better stay in the USA, they proudly claim they do not ship outside of the USA. This from a company in a country always complaining about foreigners and unfair trade. So move or require replacement ear buds as are recommended, and be anywhere other than the USA and forget about it. Their only "benefit" is a lower cost than premium OTC hearing aids, their technology is middle of the road at best, mine screeched at times. Don't waste your money on MD.

Isent email questions and no answers

I ordered a pair of MDHearing hearing aids but finally decided that they were not right for me, so I contacted MDHearing to tell them I wanted to return them (as they had assured me I could with no problems). They tried to talk me out of that, but gave me the information I needed to return them, including information about what they called the "Worry-Free Ship Kit." I told them I would like the Worry-Free Ship Kit, but then heard nothing back from them. So I just packed up the hearing aids as they instructed and sent them back via USPS. I told USPS that I wanted tracking and insurance of course, and USPS tracking told me that they delivered the package 2 days later. Then, oddly, MDHearing emailed me that night to tell me that "Our records do not show that we have received and logged in your hearing aids." Why would they email me out of the blue to tell me that they had NOT received them? It made no sense. They would neither confirm nor deny delivery! Weird! I contacted USPS and they confirmed delivery so I let MDHearing know that, but they continued to tell me that they could neither confirm nor deny delivery. It seemed to me that they were positioning themselves to deny delivery at some point. They told me a couple of times that they routinely issued refunds in "a couple of days" but it has now been 3 WEEKS and I am still waiting for my refund!! I have heard NOTHING more from them. I have reported this to both my credit card company and the Illinois Attorney General. Stay away from this company! They are sleazy shysters!

I don't understand the negative reviews. Ordering was easy, and shipping was quick. Their documentation and hand-holding were wonderful. Unfortunately, my bad ear is damaged beyond the ability of a hearing aid to help, and I had to return it. Yes, I paid for return postage (big deal), but the return was easy to do, and I received a full refund the day after they received it. I wish more companies were this good.

This company advertises in one of those “trusted” magazines that require a $20-50 subscription. The magazine targets seniors and only contains paid reviews. My elderly family member called MD Hearing based on one of those fake “paid” reviews and ordered hearing aids and apparently some sort of extended warranty (the company rep insisted that it was a warranty direct from the company and not a “service plan”. I doubt it!) I don’t know how they justify taking money over the phone from a 95 year old who cannot hear, but ok. My relative had received the hearing aids but had not taken them out of their packaging. They reasonably could have marked the package “return to sender” and asked the mailman to take them. MD Hearing has the resources to schedule a ups, FedEx, usps pick up which I could understand paying for. When I called them to set up a return for full refund, I was told that the postage fee to return them is $20+tax or my relative would be responsible for packaging, insuring, and taking them to the post office herself. No family members live nearby and she doesn’t drive, so we had to opt for the $20 fee. Hopefully they will actually return the money, but based on what we’ve seen so far, I’m prepared to have to fight for it.

First time getting hearing aids. The NEO XS is very well-engineered. They have a tidy and efficient charging module which is relatively quick. The fit is very good and does allow minor customization to fit your ears. The units themselves have four levels to accommodate different settings of background noise (i.e., quiet room to restaurant), each with 6 volume levels. I think they offer great value.

Aids worked sporadically. Had both aids replaced at least once, charger replaced 3 times? People were good to work with, however, products proved to be unreliable and inconsistent in performance.