Mitchells & ButlersReviews of mbplc.com

Despite the negative reviews i can't give less than 5*, wish i could give 10. Chloe in Customer Service went above & beyond when i spoke to her. I had an issue with a gift card which due to having family issues to deal with - had recently expired. Chloe went above & beyond & updated my card for another year & also issued me with a letter to prove the steps she had taken to rectify my issue. If Mitchells & Butlers issue a Star Employee Award Chloe should be 1st in line. Thank you so much Chloe, wish i could give u more than 5 star **********

The statement below refers to THE TURNPIKE AT SOUNDWELL ROAD BRISTOL. Absolutely shocking tables filthy the cutlery containers at the bottom disgusting tables not cleared away after use furniture slashed no serviettes on the tables thr place should be condemned.

Josh and the staff made us feel very welcome the food was great. The fire was on and The White Horse was very welcoming. We rebooked for Sunday with all the parents and also tried to get in Christmas Day. The staff were happy to take my number and if they had a cancellation would let me know. Overall we had excellent service, good food and a welcoming place and staff. Thank you.

Had a M&B gift card which was almost expire, the Customer Service team in Birmingham couldn’t be more help. Extended my card for another six months, thank you. Great Customer Service.

Poor service, yet one of there places Harvester.. Food shocking, burned salmon... I had to eat & and my friend had to eat alone. No discount off the bill. And the manager done nothing nor did the customer service at Mitchell's & Butchers done nothing

This company will not allow a person into any of their pubs with a Flag of St. George or our Union Flag. Unbelievable and I remember when I used to dring at The swan or The Yew Tree, Yardley, M & B were a Proper Patriotic Company.

First class email customer service with a gift card query. Thank you, Abi!

I worked as a dart Engineer got sacked because due 2 dart Engineer and supervisor didn't like me so made up story to get me gone never ever had been sack in my live or have bad workmanship