MazelivingReviews of mazeliving.com

Ordered a Pergola on 9th April and paid in full. Estimated delivery was 25th June, due to part of the order not being available. Paid for a bolt down service, Fitters arrived late on 1st July, then stated that they had never fitted a pergola like this one before, and also stated that they were only allowed 6 hours to do the job and then they would have to leave. After constructing the Pergola, they partially bolted it down and informed my partner that someone would have to come back to complete the job as the base they were fitting it to had a run off. Waited two weeks for a follow up call to re-schedule the work, heard nothing apart from "your order has been delivered". I'm left with a partially bolted down pergola and sliding panels sitting in boxes in my garage. Contacted the company who informed me that the fitters will not be returning to finish the job, since the run off is more than 30mm which apparently is outside of "tolerance".... At no point during the installation did the fitters state that it was not possible to complete the job. We were told that completion would be re-scheduled. If the run off was so much out of tolerance, the fitters should have informed us up front before even building the pergola. As it stands now, we have an unfinished and likely unsafe pergola partially bolted down, one storm and there's a risk that it may blow over and cause damage. Currently pending an update from the company to either receive a full refund and remove the pergola so that I can order from a different retailer, or for them to come and rectify/finish installation and make the pergola safe.

Extremely disappointed with the quality of the Bali furniture and the company's lack of accountability. The acacia wood started to perish as soon as it rained, despite their claims of durability. To make matters worse, the furniture arrived with a dent, yet Maze Living refuses to acknowledge this or honour their warranty. The company is not transparent—negative reviews have been deleted from their website (I have screenshots to prove this). Their advice against using an all-weather cover contradicts reality, as the covered areas have actually been better protected. For the high price, I expected far better quality and customer service. Instead, I have been met with excuses and dishonesty. I would strongly advise against purchasing from Maze Living. I am now seeking legal advice against Maze Furniture Shop.

The ordering was fine. Delivery men spot on. However quality and particularly their aftercare is poor. The icebucket arrived dented. I reported 14/08/23. Replacement arrived quickly. Some of the logo plates on the chairs were upside down but I corrected myself as easily fixed However I found the stitching on the back cushion was faulty, reported 21/08/23, I was told by George, the same day replacement sent. Nothing received so contacted again 3/9/23. Jayde replied on 4/9/23 advising slight delay. I chased again 21.09.23, Jayde told me it was being collected 25/09/23. Still nothing received so chased 12/10/23. No reply to my emails. I rang today 17/10/23 quite frustrated and when the lady I spoke to said about putting me on hold I was annoyed and said well yes if it's that difficult to find out when the cushion will be sent. She cried OMG I'm disconnecting the call. Seriously this individual shouldn't be in customer service if she can not manage frustrated customers which I think is quite justified since I had been chasing for 2 months ! And paid nearly £1600. I rang again straight after and I spoke to another lady who was much better tempered, she put me on hold and left me there for over 5 mins so I gave up. I am going to have to raise a dispute with my card merchant as I can not keep getting the run around. Buyer beware their aftercare is shocking and seem unable to cope with frustrated customers. Such a shame their aftercare has ruined my experience. Aside from quality issues it is a nice table set

Simon and Ryan delivered our parasol exactly the time they quoted and were extremely helpful and courteous. Will be using maze again!