Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
556 reviews
MaxLifeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MaxLife is a pioneering health and wellness company committed to delivering personalized and effective weight‑loss solutions. We specialize in advanced, clinically guided treatments including Semaglutide and Tirzepatide, and pair these therapies with comprehensive, client‑centered care to help you reach your health goals safely and sustainably.PricingTirzepatide: starting at $120/moSemaglutide: starting at $89/moContact MaxLife to schedule a consultation and learn about personalized treatment plans, eligibility, and any available financing or package options.
MaxLife (maxlife.com) has 556 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 5 reviews with 3 stars · Clear filters
Experience with the meds??? Need to be more specific
By Enriqueta L.
Response from MaxLife· Aug 27, 2026
Hi Enriqueta, Thank you for your feedback! We’d be happy to provide more specific information about the medication experience. One of our team members will be reaching out to you directly to clarify any questions or concerns you may have and make sure you have the information you need. We appreciate you bringing this to our attention!
I like that I don’t feel as hungry so then I eat less.
By Karen L.
Response from MaxLife· Aug 21, 2026
Hi Karen, Thank you for sharing your experience! We’re glad to hear you’re feeling less hungry and that this is helping you eat less. We really appreciate you giving us a try, and we’d love to know what we could do to make your experience a better one. We will have one of our team members reach out to you. Your feedback means a lot to us!
This product and plan did not work for me, but the company has vowed to correct thier errors and improve customer service.
By Heather Elaine F.
Response from MaxLife· May 18, 2026
Hi Heather, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation has been for you. We take concerns regarding pricing transparency, communication, shipping, and treatment effectiveness very seriously. Our goal is always to provide patients with clear expectations, responsive support, and a reliable experience throughout their care journey, and we regret that we fell short in your case. We’d also like to clarify that all prescriptions are reviewed and approved by a licensed medical provider before any medication is dispensed. That said, we understand your concerns regarding the onboarding and communication process, and we recognize the importance of patients feeling personally supported and informed during treatment. Regarding shipping, compounded GLP-1 medications are shipped with temperature-protective packaging designed to maintain stability during transit. However, we understand your concern about the condition of the package upon arrival and the lack of delivery flexibility. We are actively reviewing ways to improve shipment notifications and delivery coordination for patients. We’re especially concerned to hear that you felt unable to get timely responses regarding your questions, cancellation requests, and treatment concerns. That is not the level of service we aim to provide. We would appreciate the opportunity to review your account directly and work toward a resolution. We have attempted to reach out to you multiple times but have not received a response back. We do hope that you would consider letting us resolve this situation for you as soon as possible.
As a caveat to the review below, Maxlife did contact me after the posting. They have made my cancellation easier, thank you. Be very careful signing up to MaxLife. Without realizing, you are entering into a "membership contract", and they make it very difficult for you to back out of it once you realize that they are billing you repeatedly. One cannot cancel with a simple email communication. They say they'll contact you within 30 days to cancel, and then you have to complete forms etc etc. It seems that once they've got your payment details, they wont let you go. There are other companies that can be used which are more upfront. I would NEVER use MaxLife again. I presume this negative review will not appear on their website, where they report a 4.7 Trustpilot score, along with many stellar reviews
By DS
Response from MaxLife· Apr 15, 2026
Hi DS, Thank you for sharing your experience. We’re genuinely sorry to hear about the frustration you’ve described. That’s certainly not the impression we want anyone to have of MaxLife. We understand how important it is for our membership terms and cancellation process to be clear and straightforward. While our programs do involve a membership agreement, we aim to communicate all terms upfront and make the cancellation process as smooth as possible. Please note that our terms and conditions are clearly presented during the registration process and are also available on our website in the FAQs. It sounds like we may have fallen short in your case, and we apologize for any confusion or inconvenience caused. Your feedback about the cancellation steps and communication timelines is valuable, and we will be reviewing this internally to identify where we can improve transparency and responsiveness. We’d really appreciate the opportunity to look into your specific situation and help resolve this as quickly as possible. Please reach out to us directly at (949)704-1000, and we’ll prioritize your request. Thank you again for your honest feedback, it helps us do better.
I looked into getting medication from this company. When I found out how much it was actually going to be, I decided I didn't want it. The problem is that they charged my credit card even though I never spoke to a doctor, never got any medication, and never even follow through with the application. They're liars. These people will hound you through emails and texts. However, they don't respond to text where you tell them you're no longer interested. I responded to the text telling them "I wasn't interested, and that I didn't want my credit card billed." Guess what; they don't respond to those texts. And they billed my credit card! I wish I had a job where I could bill people's credit cards and not do any work. Or offer any services. Except I think that's called theft. 02/18/2026 UPDATE - I'm not really sure how to explain what has happened in the days since I left that review. I was finally able to get in contact with someone, after 2 days. They never did pick up the phone. But, they did get back to me through text. They did reverse the charges. I did also agree to change my review because they seemed genuinely sorry that this has happened. It was some kind of oversight? And I was prepared to give them five stars. But wait for it; .........bright and early this morning I got a phone call from this company, asking me to "please go in and change my review." That didn't sit right with me. I told her I would change it. But not to ever call me again. Geez. I was sick yesterday so did they want me to change the review while I was vomiting? I'm not really sure but I don't appreciate being harassed so I'll change it to a three because of the behavior. What felt like genuine concern really was about making sure people continue to buy their medication. All about the money. I don't want people calling me begging me to change the review that seems like harassment. I strongly suggest that Max life do the following if they want people to continue to by their medication and be happy customers. 1. Have someone staffing the phones, or allow the customer to leave a call back number that keeps them in a queue so that their phone call is returned in a prompt manner. 2. Do not expect to be paid before you offer the service. That's what caused this problem and as I look back at other reviews I'm not the only person this happened to. 3. Reviews are something that you earn. They are not required. And customers should not feel bullied into giving you a good one. Please don't call someone and ask them for a review. It doesn't feel genuine when it comes that way. Furthermore, you are a healthcare program. You dispense medication to care for the health of others. If I can't trust you to guarantee you're going to follow through on the things you say you will in your website, how can I trust you to dispense medication honestly, and safely? How do I know you're actually going to be there if I need you? Well lesson learned, All about the benjamins. Buyer beware!
By Cynthia S.
Response from MaxLife· Mar 6, 2026
Hi Cynthia, Thank you for taking the time to share this detailed feedback. We’re truly sorry for the frustration you experienced throughout this situation. While we’re glad we were able to connect with you and reverse the charges, we understand that the delays in communication and the follow-up call regarding your review left you feeling uncomfortable, and we sincerely apologize for that. Your feedback about phone availability, communication expectations, and how review requests are handled is important. Our intention is never to pressure or harass anyone regarding a review. Reviews should always reflect a customer’s honest experience, and we’re sorry that our outreach came across differently. We appreciate you pointing out areas where we can improve, including response times and communication processes. Feedback like yours helps us evaluate how we support our patients and where we need to do better. Thank you again for bringing these concerns to our attention.
