Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,025 reviews
MaximusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 837 reviews with 5 stars · Clear filters
Customer service is great, deliveries are on time.
By Cesar R.
Response from Maximus· Sep 14, 2026
Dependable delivery backed by solid support is a combination we work hard to maintain, Cesar. We appreciate you sharing your experience!
I had a little issue with an unauthorized accidental charge but had such a good experience with the Maximus customer service I wanted to leave a review. I had a previous subscription with them which I canceled a few months ago...no problem there. I decided to go online and see if the pricing would be the same and it had definitely gone up. So I did nothing, did not renew my subscription or sign up for anything else. I even got an email asking what was keeping me from renewing and I responded saying the cost was now too high. A couple days later I get a notice from my bank for a $2K charge so obviously now I'm panicking. There is no phone # on the Maximus site, but I did reach out via the portal and within a few hours, a rep named Ashel responded. Somehow the system renewed my account and charged me upfront for a few months of product. Honestly not exactly sure what happened but the rep acknowledged that I did not renew. This was over a holiday weekend, and he escalated and monitored my issue and had my charge reversed before the end of the weekend. So even though there was an issue, I was truly impressed with the level of customer service.
By customer
Response from Maximus· Sep 14, 2026
Thank you for sharing this — Ashel stepping up over a holiday weekend to see the situation through to resolution is exactly the standard we expect from our team. We appreciate you taking the time to recognize that experience despite the frustration involved.
I have been very satisfied with the product and service I have received.
By BB
Response from Maximus· Sep 11, 2026
Satisfaction across both the product and the service side is exactly the bar we hold ourselves to — thank you for taking the time to share that.
I have been a member for many months and have not had any issues. I have even delayed a shipment and it was a seamless process. Highly recommend.
By L F.
Response from Maximus· Sep 10, 2026
Thank you for the recommendation — a consistently smooth experience, including the flexibility to adjust shipments when needed, is something we work hard to maintain. We look forward to continuing to support you.
Amazing products and even better customer service. It has been a pleasure interacting with their team.
By John B.
Response from Maximus· Sep 9, 2026
Hearing that the team has made every interaction a pleasure is just as meaningful to us as hearing the products are working — thank you for sharing both. We look forward to continuing to support you, John.
When i have a problem they get right on it and figure out whats going on and get the assistance I need great service
By Johnathan W.
Response from Maximus· Sep 8, 2026
Getting to the bottom of an issue quickly and seeing it through is the standard we hold our team to. We appreciate you sharing your experience!
I have no complaints. I was very happy when Maximus changed pharmacy. The supplies are better quality now. Before, the needles bent so easily. Now they don't. The shipping is always right on time. Thank you Maximus!
By Pamela H.
Response from Maximus· Sep 7, 2026
Thank you for sharing that — supply quality and reliable delivery are things we take seriously, and it's great to hear the pharmacy change has made a noticeable difference in your experience. We appreciate the feedback and look forward to continuing to support you, Pamela.
I contacted my doctor at Maximus Tribe and told him the problems I was having with my vials (user error) and he responded instantly and I received education the same day and replacement vials the very next day. I didn't miss any injections. I am so happy with the service I have received from Maximus Tribe.
By Sonja C.
Response from Maximus· Sep 7, 2026
A same-day response with education and replacement vials the very next day so you never missed an injection is exactly the kind of care we hold our clinical team to, Sonja. We're glad it came through when you needed it most.
