Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,025 reviews
MaximusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 837 reviews with 5 stars · Clear filters
So far everything has been as explained on their site. The lab kits are easy to use and the medication arrives on time.
By Michael P.
Response from Maximus· Apr 1, 2026
We're glad the experience has matched expectations and that the process has felt reliable from labs to delivery, Michael. We look forward to continuing to support you.
The Maximus Customer Service team has been great. There were a few issues early with my subscription, but Mickler immediately resolved the issues. He messages my throughout the process until everything was fixed. I feel better, look better, sleep better and have the energy to get through my day! Great service!!
By fspanther
Response from Maximus· Apr 1, 2026
We're glad Mickler was able to stay on top of the early issues and see them through to resolution, and it's wonderful to hear the results have been making such a tangible difference. We look forward to continuing to support your progress.
The CSR was very thorough and patient with helping me to navigate and understand my issue.
By Michael C.
Response from Maximus· Apr 1, 2026
We're glad the experience felt thorough and that you had the time and space to work through your questions, Michael. Thank you for sharing that with us.
Freilyn, a customer representative did an awesome job!! I needed to make some adjustments to my plan and he assisted well and contacted me on Saturday! I was not expecting the call and he stepped in and did an awesome job!!
By Shawn F.
Response from Maximus· Mar 31, 2026
We're glad Freilyn went the extra mile to make sure your plan adjustments were handled promptly, Shawn. We'll be sure to pass along your kind words to him.
I was nervous to start as this is completely online and different then going into you local doctor. Every one of the staff members has been extremely helpful, supportive, and knowledgeable. I would recommend Maximus to anyone that wants to start their health journey. Thank you Maximus Team!
By Michael W.
Response from Maximus· Mar 30, 2026
We understand the transition to telemedicine can feel uncertain at first, and we're glad the team was able to make the experience feel supportive and comfortable, Michael. We appreciate the recommendation and look forward to continuing to be part of your health journey.
Easy and effective!
By Jeff P.
Response from Maximus· Mar 30, 2026
We're glad the experience has been both simple and delivering results. We look forward to continuing to support you.
Every time I had a question, or needed any help, the support person was unfailingly kind, knowledgeable, and helpful.
By weegranny
Response from Maximus· Mar 30, 2026
Consistent, knowledgeable support is something we strive for, and it's great to hear it has come through in your experience. We look forward to continuing to be there when you need us.
When I first began using Maximus Tribe, I encountered several logistical challenges related to the website, which raised some initial concerns. To clarify, these issues were strictly technical and not reflective of the people behind the company. I reached out to customer service and was connected with Mickler, a customer service manager who completely transformed my experience. Mickler demonstrated exceptional professionalism—he was honest, empathetic, and transparent, addressing the situation without minimizing the challenges. He quickly identified the root of the issues and communicated a clear, actionable plan for resolution. What stood out most was his commitment to follow-through. Mickler maintained consistent communication, provided ongoing updates, and ensured I felt supported throughout the entire process until the issues were fully resolved. Additionally, the company went a step further by implementing one of my suggestions to improve user transparency, making meaningful enhancements to the website’s overall usability. This has been one of the most positive customer service experiences I have ever had. Mickler’s dedication and proactive approach not only resolved my concerns but also built a strong sense of trust. As a result, I now feel confident and loyal to the company. With the technical issues fully addressed, I am completely satisfied with the service. I highly recommend Maximus Tribe and commend their customer service team for their diligence and commitment to ensuring customer satisfaction.
By Matt T.
Response from Maximus· Mar 30, 2026
Thank you for taking the time to share such a detailed account of your experience — we're glad Mickler was able to turn things around and that your feedback led to meaningful improvements. We truly appreciate your loyalty and look forward to continuing to support you.
