Mavens.CoReviews of mavensco.com

I wouldn’t even give a star! This company is so bad with customer service. I placed an order that took over a month to receive the shoes! I tried to cancel and this Emma person told me they already shipped, it took two more weeks to receive them. They arrived in bubble wrap and a gray plastic bag. They were so bent and not wearable! I disputed and the company told my bank a bunch of lies. The dispute went in their favor! I have been trying ever since to see if the company would put the funds back into my account with no luck. I will warn everyone from now on as my times as I can to avoid buying anything from them! Beware!!!

These shoes had No Arch Support… just a cheap flat shoe!… and they buckled when you walk…plus Customer Service wasn’t any help at all… I won’t be buying anything else from them.

Stay away from this site. Horrible cheap quality. Not worth the price. Long lead time.

The quality of my item was subpar but I would have exchanged it. Couldn’t get a hold of customer service for weeks and then when they did respond with a link to return it, it was not eligible. BS company.

Horrible quality dress, not the same colour as the photo & stitching is shocking, can see loose threads when wearing dress. Refused refund, told that there is nothing wrong with the dress. Wouldn't EVER buy from this scaming company again. Total rip off.

If I could give zero I would. My order has never been fulfilled and I am unable to receive an update about my order. No one to talk to whatsoever. A day after placing this order, my card information was stolen and about $500 worth of fraudulent charges appeared.

I ordered a pair of shoes. First, they are represented with US sizes but I received Euro sized shoes that didn’t even correspond. Second, I tried to exchange the shoes and they said they didn’t do exchanges. Finally, they sent me a gift card in the amount of half of the price of shoes. I won’t be using it to purchase anything from them ever again!

I had a really disappointing experience with Mavena & Co. I ordered shoes online that ended up not fitting, and when I reached out, I was told that because the item was on sale they would not offer an exchange. Their policy states that sale items cannot be refunded, but it does not say they cannot be exchanged, which was all I was asking for. The shoes were unworn and in original condition. Instead of an exchange, I was offered a $25 store credit on a ~$65 purchase, which would require me to spend more money without confidence in sizing. I also want to caution others to be very careful during their checkout process — the selected size was not clearly displayed, which made it easy to end up with a size you did not intend to purchase. It’s especially frustrating because the shoes themselves are actually very cute and good quality, but the checkout experience and customer service completely ruined the experience.