Maui JimReviews of mauijim.com

Aloha! Das Problem mit meiner zweiten tollen Maui Jim Sonnenbrille wurde nach Kontaktaufnahme mit dem Kundenservice in Braunschweig und in Zusammenarbeit mit dem Vertreter in Österreich und einem authorisierten Optiker vorort vorbildlich gelöst! Bester Kundenservice und top Kommunikation! MAHALO

I don’t often write reviews but in this instance it is justified. Firstly I have been very impressed with the product and having owned various Oakleys for many a year I find my Kauai channel sunglasses far superior. Having had them approx 2.5 years the nose bridge rubber became detached. I reached out to Maui Jim uk repair centre and had a very quick response detailing what I needed to do. My glasses were boxed up and sent off - and were delivered back to me within 4 days.They look as good as new. No charge. Thankyou Maui Jim for outstanding customer service. No question which brand I will be recommending in the future.

Absolutely the Best Sunglasses and Customer Service Experience Maui Jim is simply the best eyewear brand in the world — especially when it comes to polarized lenses. The clarity, color contrast, and eye comfort are on another level. You really see the world differently through Maui Jim lenses. I recently sent my sunglasses for repair due to a few scratches and some sun damage on the frame, and I was amazed by how professionally everything was handled. Their customer service was fast, friendly, and extremely helpful at every step. When I received my sunglasses back, they looked almost brand new — perfectly restored and cleaned. It was honestly beyond my expectations. Maui Jim not only makes the best sunglasses on the planet but also offers an outstanding customer service experience that truly sets the standard for all premium brands.

Excellent Customer Service - They Made It Right I had an issue where my return/repair package was lost in transit, which obviously wasn't ideal. However, Maui Jim's customer service team stepped up immediately and handled the situation professionally. They didn't make excuses or drag things out—they simply made it right. I'm now getting a replacement pair of sunglasses, and the entire resolution process was handled quickly and without hassle. This is exactly how a company should treat their customers when problems arise. The difference between a good company and a great one isn't whether issues happen—it's how they respond when they do. Maui Jim earned my loyalty with how they handled this situation. I'm actively recommending them to all my friends and family. If you're looking for quality sunglasses AND a company that stands behind their products with real customer service, Maui Jim is the way to go.

I have always had great service from the Maui Jim team. One of the arms broke off my MJ Sports, not only did they repair (12 pound processing fee) but polished the lens and generally made them literally as good as new. I am beyond impressed. Turned around in less than 7 days.

Free of charge, MJ sent me new nose pads. Never ever had any problems with loose screws or whatsoever. Not with MJ or any other brand. The quality of their lenses are unmatched. If I would be uncarefull and let them drop, that would be accountable to no other but me.

I bought my first Maui Jim's in the 1990's they really are the only sun glasses for driving, i have over the years bought another 2 pairs. a couple of weeks ago the lens go cracked, i emailed and asked if they could be repaired. i was informed by a very helpfull Julie they style had stopped production in 1999. but if i returned them i would get a discount on a new pair, I wish to add this level of service is second to none GREAT SERVICE, i will state again once you have used Mauijim's for driving you will not use any other sun glasses. Many thanks Maujim;s all staff have been a credit to you

Amazing service glasses repaired and returned within the week. Brilliant as usual