Maui JimReviews of mauijim.com

A pleasure always to deal with ,great staff and customer service,a company that really cares about their products and stands by them in all aspects

My sunglasses had a fault with the arm but they were out of warranty. After some discussion they replaced them free of charge. I was allowed to choose new ones at the same price level as my originals. They very quickly responded to my queries and were very helpful and understanding (i had sent the glasses to them for repair). when I had picking my new choice they were dispatched the next day. Rare to get such great service. Quality service from a quality brand.

Can’t fault them. Excellent sunglasses (stylish, robust, amazing UV protection) and fantastic customer service. Their service and repair facility is fast and efficient (only used the U.K. service), took a week door to door, free postage each way and they replaced the nose pieces and arms on my 4yr old Kanaios, cleaned them and added a collapsible case. Yes, there are cheaper sunglasses on the market but Maui’s build quality and after care can’t be faulted.

I talked with the chat bot. Service was fast, one and a half weeks till i got it back. Zed preformed the repair which was most excellent. I am very happy with their service! Thank you!

I have to say that I have worn designer sunglasses all of my life and have spent thousands of dollars. I have also purchased a pair of Maui Jim's that I wore for many years, unfortunately, I broke the one of the bridges and had to send it for repair. I have never ever had such exceptional customer service in my life. The whole process from claiming, sending, and receiving the order was super easy and super fast for a small amount of $ for shipping only!!! Even the customer service on the phone was professional, helpful, and very friendly. A huge THANK YOU to the Maui Jim team Especially to Jay, the technician that fixed my sunglasses !!!

Great customer service, I have a pair of Maui Jim that are not made anymore and they fell on to the concrete smashing one of the lenses, I was not happy with my clumsiness as these are the best sunglasses I ever brought and I have had them for well over 10 years, well worth the money. I took them into a Maui Jim retailer and they sent them back to get the lense replacement, not only did they find a replacement lense but they replaced both lenses as well as the arms as they were getting a bit worn after 10+ years of wearing them practically every day and they sent them back in a brand new case with the original other unbroken lense that was still in good condition, as a spare. It’s like a have a whole new pair of sunglasses again. I have since brought another pair as a backup and a different look, thanks 🙏 Maui Jim for going above and beyond, you have a lifelong customer here not just for your after sales service but also what great sunglasses you make.

I not only have Maui Jim Sunglasses, I have prescription Maui Jim Sunglasses; I could do an entire wonderful review of how much I love them and how great they are, but this review is about having to get them repaired by Maui Jim. I was devastated when the plastic piece on the arm snapped on my glasses as I rely on them and hate all my other pairs... I called Maui Jim and quickly opened up a repair case (person on the phone was great).. I received an email and included it in the box and sent them away. The day they were received, I received an email with tracking info that they were on their way back!!! When I received them, they came in a new case, wrapped like new, and looked like a brand new pair.. apparently they replaced everything (except my lenses -- I think)... I can't express what an amazing 10 out of 10 experience it was and the speed that I had them back was great! Best part -- NO CHARGE!!!!!!!! I even received the Tech's name (Alan) and his number in case I had an issue. So I can attest that Maui Jim not only makes such a great set of glasses, but if they break, the repair process is amazing!!!! Thank you Maui Jim

Have just received back a pair of Maui sunglasses from repair (UK). Reason for comment here is to recognise Julie and Tony for fantastic customer service. Currently and for a while now customer service with many other companies is awful. I cannot stress enough how efficient and professional these guys made my repair experience, fantastic. Big thank you again to you both and of course Maui Jim 😊