I like having choices
I like having choices. I went with Columbus, but changed to an earlier morning departure, from Berlin. Made my arrival time better.
By Mimi
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Matt's Flights (mattsflights.com) has 170 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
170 approved reviews, newest moderated first
I like having choices. I went with Columbus, but changed to an earlier morning departure, from Berlin. Made my arrival time better.
By Mimi
I thought the service would find exceptional deals. But I could’ve found all of these prices on my own.
By Terry D.
Response from Matt's Flights· Aug 21, 2024
We are sorry that you weren't happy with our service, but we make it clear that we scour the internet to find the best deals on airfare, specifically for your unique needs and requirements. We offer convenience, as many people don't want to spend the time searching for the deals on their own. We have 1,000s of happy long term subscribers and that is a testament to our service being of value.
Your price SUCKS!!!!
By Louis W.
I entered the wrong airport code for the start of my trip. The information provided was emailed the next day. The options provided were detailed and would worked for me if I provided the right airport code.
By Anthony
I got better prices when I looked on my own. I specifically stated not economy explaining we are big people. You only sent pricing for economy.
By ljirasekhotmail.com
Response from Matt's Flights· Aug 21, 2024
We are sorry that you weren't happy with our service, but we make it clear that we scour the internet to find the best deals on airfare, specifically for your unique needs and requirements. We offer convenience, as many people don't want to spend the time searching for the deals on their own. We have 1,000s of happy long term subscribers and that is a testament to our service being of value.
Matt returned my request promptly with options. He also made some additional suggestions when I asked about changing the date. Great service.
By Susan D.
Fast response!
By Bettina Sosa A.
The response was same day--that's what I call good service.
By Anne D.