No communication and no bed
Ordered and paid for bed on 9th Nov. Delivery promised for 12th. It. Failed to arrive and they said the bed sold was not in stock and asked us to reorder a different bed (which cost £100 more). New delivery date given was 'on or before 14th Nov. It did not arrive and no explanation was given. Contacted their services dept but unable to get a reply. Then contacted sales who said 'hold on while I find out what the problem is - was just left holding on. Following day contacted them again. He said 'leave it with me and I will call you back asap'.-he didn't. Now on 17th we are still bedless and MM have not even bothered to give an explanation. Not impressed with MM and will shop elsewhere in future.
By Janet D.