Communication and QC was great
Communication and QC was great! Been buying Matrix parts for years
By jmscitizen
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
205 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Matrix Arms is an established family owned and operated high precision CNC firearm manufacturer located in “Live Free or Die” New Hampshire, USA.
Matrix Arms (matrixarms.com) has 205 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 172 reviews with 5 stars · Clear filters
Communication and QC was great! Been buying Matrix parts for years
By jmscitizen
Quick shipping, high quality parts, great customer service. Fantastic prices
By Kyle G.
Great quality products withnseems to be great customer service. Have multiple lowers V1 and V2
By J R.
lowers look graet and just as expected
By Ben L.
Phenomenal communication, quick shipping, and couldn't be happier with the company! They'll be getting more of my money again!
By ALBERT B.
Ordered lowers. It was over the holidays and I didn't hear back for a few weeks. Tried calling but no answer. Eventually initiated a chargeback after 3 weeks which was approved by Matrix. Then they still shipped my order a few weeks later. Very pleasantly surprised. Lowers are very nice, and would definitely order again.
By Stephen R.
Great amazing product and accommodating customer service. I recommend for your next build.
By Dejay
Nice fit and finish. Easy swap from a standard ar15 upper to this AR9 upper. Definitely recommend if you’re looking for a solid ar9 upper for a build.
By Triandos S.