Always very nice and helpful
Always very nice and helpful, very prompt answering my questions.
By Eric M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
205 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Matrix Arms is an established family owned and operated high precision CNC firearm manufacturer located in “Live Free or Die” New Hampshire, USA.
Matrix Arms (matrixarms.com) has 205 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 172 reviews with 5 stars · Clear filters
Always very nice and helpful, very prompt answering my questions.
By Eric M.
They had a product that is hard to find. Pricing was good Delivered in good time and good condition. Product shipped was the wrong part. Contacted the company and they made it right and are sending out the correct part. Was impressed with the attitude and service. Will happily use them again. Good company.
By Bradley S.
Everytime I called for an update the call was answered and expectations set..
By Garrett L.
Matrix is an absolutely amazing company. Support is just as good. I have had numerous lowers and stripped uppers over the years. I had one lower that somehow ended up polished and was not square. I emailed them explained and attached pictures. A new one was sent no questions asked. All the sharp edges are removed and seem blasted dull. I have milled wiped with alcohol and cremated with amazing results. Mostly rifle items in my experience but have been saving and can not wait to get a mx-19 in my hands. Thanks for all you guys and gals do A full disabled Veteran
By Cory B.
Fast shipping Quality inventory Great website
By Glen F.
It started with a great Black Friday sale. Then it was a fast response time to ship the order. Upon receipt, inspection revealed a lower that is a work of art! Outstanding company!
By Michael M.
Great company to deal with, great products and excellent customer service. Will be making future purchases. Thanks Dylan.
By JAMES J.
Package was on time
By Dontrell S.