Wrong shoe and size
It been more than a month I have been reaching out because i got the wrong shoe a d size was promise and exchange upto now I can't get a return address, bad communication
By Shadia W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
57 reviews
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Ma_Toy_Li || Magnetic Toys
Matoyli (matoyli.com) has 57 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
57 approved reviews, newest moderated first
It been more than a month I have been reaching out because i got the wrong shoe a d size was promise and exchange upto now I can't get a return address, bad communication
By Shadia W.
Company doesn't exist. Check out the address on google. Its a residential address. If you buy something you will never hear from them again.
By Andrew M.
Sent me the wrong pair of shoes twice and no customer service. Will not respond to any emails. And I still don’t have the pair of shoes I originally ordered. Buyers beware do not buy shoes from this company.
By Randy
FAKE SHOES BUYER BEWARE! I purchased a pair of Nike Air Jordan’s. They arrived on time but I sent them to an Authenticator and they did not pass, came back as fake. There is no phone number you can only email. Customer Service is terrible, they would only respond by asking me what size I needed to exchange for. When I asked for a return and refund, I never received a response. I’ve emailed 5 times now and nothing. DO NOT BUY FROM THIS COMPANY.
By JTAYLOR
The shoes I ordered do not fit my daughter (it is not a size problem). I emailed them asking where to return the shoes. They responded right away at first asking if we want a different size. Since I have denied the size change but asked to return, they have not responded to 3-4 more emails in the past month. I found the address for returns on their website to find out they received it, refused it and are sending it back??? They still have not responded to any of my emails. This is the worse customer service and I would recommend NOT to buy anything from them! I guess I am stuck with $160 basketball shoes that have been in the box still and my daughter will not be able to wear.
By veerle P.
Reveived fake shoes - only wants to refund if I send back the shoes to Vietnam.
By Felix
WRONG ADDRESS. This company is using a personal residence address as their business. The address in Michigan is a private residence. DO NOT USE THE MICHIGAN ADDRESS AS ANY ITEMS WILL BE SENT BACK RETURN TO SENDER.
By Anonymous
It’s a scam. They won’t get back to you if you want a refund. Complete fraud.
By Matt T.