Horrible customer service
Horrible customer service, no response on ticket, no return emails or calls. So frustrating for members and instructors. looking for a change, its about time.
By Gina
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
39 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mastera is the ultimate all in one platform to run and scale your teaching, coaching and training business. We are on a mission to redefine the way online knowledge is experienced and distributed.
Mastera (mastera.io) has 39 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 3 reviews with 1 star · Clear filters
Horrible customer service, no response on ticket, no return emails or calls. So frustrating for members and instructors. looking for a change, its about time.
By Gina
Horrible buggy website. ZERO customer service. I canceled my subscription before the free trial finished because I realized that the platform wasn't working well and I have now been charged for THREE months. I cannot get in touch with a single person to cancel my subscription and get the money reimbursed, even after several attempts.
By Leah
Very bad plateform. Performance poor. - SSL certificate not working - individual appointment section not working - very poor customer service - Web design module not performing well - paying module with bugs Avoid the plateform.
By Stefano