Massage EnvyReviews of massageenvy.com

DO NOT USE MASSAGE ENVY in Conway Arkansas .On the day of my appt I filled out the form to cancel due to testing positive for covid . I never confirmed my appt because I was sick and used the form to let them know by text I would not be there for my appt . This place conveniently could not find my form and charged me $188.00 for a $130.00 massage that I did not receive. Do not book with this place they are crooked and do not care that you are sick and could get others sick. Covid is not a joke This is stealing and disgusting. When asked the manager for her managers/owners number I was refused. DO NOT book here!! Horribly poor management. My husband and I get a lot of massages and have been to many massage places that have never treated us this way . We will be filing a complaint.

Been a member of ME in Alexandria, VA (Beulah St) for 5 years and although I got some good massages there, their ridiculous membership charges and "freeze plus" program (which thousands of us have had to use during the COVID pandemic when going in for a massage was prohibitive), coupled with employees who badly/incorrectly explain how the freeze plus works, make it a horrible experience. I'm literally about to forfeit more than $1,000 in accrued credits because their "freeze plus" program which, as it was explained to me by 2 separate people, was a $10/mo charge to keep those $1k in credits available as long as I had a massage on the books, they're now saying (in the most condescending, bitchy manner possible) ended today, the day after Christmas, and that they "accommodated me already" by extending it by 6 months, so that's why I see another $75 charge on my credit card today. Was there a text message that it was about to expire (which they are capable of sending as a reminder of an appointment)? Nope. Was there any indication it was ending? Nope. I happened to see the charge and called and got the most condescending man on the phone who told me they'd already accommodated me and when I said there was no way to use 15+ massage sessions in a month he informed me "it's totally doable! We have people who schedule facials and 90 minute massages and it's totally doable!" I'm glad I was on the phone and not standing in front of him. I told him I work 10-hour days and don't have the luxury and he said "well I'm just letting you know it's totally doable and people do it all the time." These people are clueless and condescending, and ME is a huge rip-off. They know how to text you and email you about appointments or "specials" but can't be bothered to give a heads up when a freeze plus is ending or to understand their own policies enough to get the explanations right. I was told months ago that I could "transfer sessions to other people for a $20 transfer fee" but then got told you can only transfer one every six months (who knows if that's true or not). So if I don't want them pouncing to charge another $75/mo, then I'm stuck canceling membership and losing whatever portion of the $1k+ I can't use in the next 30 days - and they have so few evening appointments that I can even book after work that it's nearly impossible to schedule anything AT ALL in that period of time. Predatory, condescending, fully taking advantage of people who actually WORK during the day and can't cram a bunch of paid-for sessions into their tiny evening offerings. Ultimately not even nearly worth the money or frustration. I'll never make the mistake of using them again and I'll be sure to let others know what an expensive, crap experience this has been. There are thousands of reviews just like this one already which just goes to show how much anger this chain incites that so many of us will take the time to share our completely repetitive stories online.

I subscribed for service in late 2019 (3-4 months before COVID came to the USA due to a pinched nerve that caused agonizing pain down my right arm - I also subscribed to The Joint for chiropractic adjustments during the same week for the same reason (more on this later). I kept the subscription going because I was accruing massages, and nobody knew how long the pandemic would last. Part of this was in lockdown. I did not perceive it as losing value to keep it going. Fast forward to after COVID, and I (this is on me) realized that I hadn't even thought about getting a massage in more than 3 yrs. When I called to cancel. I was informed that if I did cancel, my 45 massages would expire in 60 days - but if I continued to subscribe at a mere $20/month (instead of the $80/month they were charging), I could continue to use the accrued stack for a calendar year. I laughed with genuine dumbfounded amusement, and said... "So, let me make sure I understand this correctly: I can keep the sessions that I already paid $3600 for from expiring in just 60 days, but only if I pay another $240?" 'Well if you want to put it that way", the clerk said. DISGUSTING. What a vomitous, gluttonous policy. Shame on Massage Envy. You failed to be gracious. You failed to think long-term. You have permanently lost a customer and all of my friends as customers. The Short-sighted Ditzball Award is Yours. MEANWHILE. When I called The Joint to cancel, they said "Well Sir, we show that we canceled it during the pandemic, because during the lockdown we were not able to provide service. Would you be interested in signing up again?" That is CLASS A business strategy. This is what Massage Greedy could have done. Massage Gluttony. Massage Shady. Massage Shifty. Massage Grifty. Massage Envy. They are all synonymous names.

Went for a massage today 12/18/23 and the massage was no where near like any other massages. I never had a self care day where I didn't relax at all on top of it because I used a gift card no one told me that they would try to force me to get a membership as I was leaving and then said that I would have to pay 125 on top of the gift card I had. I had to listen to everything that was going on in in there from the management being nothing but cheapskates to the new call center team leader trying to sleep her way to the top. If that wasn't bad had to hear about the party that they are throwing but the management is so cheap they gave them a 150 budget to handle everything when they have several locations that they own and they hardly ever come to check on there locations. I asked them for their Corporate charter and the articles of incorporation which they didn't know anything about it, because I will be filing a complaint due to this and to make matters worse because I know how people lie I actually recorded my massage. So as soon as possible I will be filing a complaint against them very soon. I'm so disgusted I came in pain and left in pain no relief no relaxation at all very unprofessional.

DO NOT SIGN A CONTRACT WITH THEM! They oversale their plan. You can't book appointments. No one from the local business can cancel the plan. Call their headquarters and no one can cancel the plan, although you are assured that you can cancel if you wish. I had to stop payments at the bank, and had the bank give back 5 months of money. They are still trying to send payments through. This is a big SCAM!

I awoke this morning (after a flight from New York) with severe coughing and body aches. I have never cancelled an appointment but also knew I couldn’t expose those at Massage Envy. I got an email that said due to their policy my account was deducted 50%. Incredible!!

If you want to drop a lot of money and get little in return, get your significant other multiple gift cards here. They will rarely be able to accommodate you and will make a ton of excuses why they can’t take you. Light your money on fire. At least it can keep you warm temporarily.

My wife set up an automatic deduction to our credit card for $65 per month for the services that the Ocean Pines, Md. Message Envy 1246 provides. This was on 2/15/20. She has not redeemed many of these services for various reasons. She asked Message Envy to discontinue the deductions. They said they can only put a "freeze" on them but it means only reducing the deduction to $10 not stopping the deductions. On 8/8/23 she had to sign a form that stated they would only deduct $10 but they have taken out 20 dollars on our last credit card statement. If my wife refused to sign the "freeze plus" form she would lose the $2535.00 she already paid them since 2/15/20. I spoke to the local franchise manager on 9/19/23 and she said there is nothing she can do about it. A full refund is out of the question she said. It is up to my wife to redeem the $2535.00 and the $20 per month by getting their services. This is near impossible. This is no way a small business should function in a small town.