Massage EnvyReviews of massageenvy.com

Through the course of several years as a member, I have had appointments cancelled. I cancelled my membership and had credits remaining so booked, only to be cancelled because my therapist was not available. I asked to have my account credited for the month and was told that I have to go back to the location that I signed up. Solidifies my reason to cancel.

I was a member of the Escarpment Village Massage Envy location for three years. Because I travel frequently, I accumulate credits and use them in batches — not unusual for someone with a busy schedule. In September 2025, I called to check my remaining credit balance. A staff member informed me that my membership had already been terminated and that I had no remaining credits. I accepted this, especially since I had recently lost the credit card linked to the account. I moved on. In April 2026, I discovered I had been charged $75/month continuously — including every month after I was told the account was closed. That's over $600 in charges on a membership I was explicitly told no longer existed, with approximately 12 unused credits I had no idea I'd accumulated. When I called to report this, I was told the issue was resolved and that I'd receive a refund of roughly $900. That refund never came. The following month, I was charged again. What followed was a months-long exercise in being strung along: Multiple phone calls and in-person visits, each resulting in a promise that someone would follow up A request to email the location manager, Sarah Warren, with a full written summary — which I did, in detail. No response. Then, for the first time, I was told I needed to fill out a "cancellation form" before any refund could be processed. I filled it out immediately and emailed it. A week passed. Nothing. I returned to the location in person and — not my style — made a scene and demanded to speak with Sarah. I was told she was unavailable and to call back the next day. When I finally reached Sarah Warren directly, she appeared completely unfamiliar with the details of my case — despite the documented email chain. She then informed me that no refund would be issued because the cancellation form had only been processed later in the timeline. The same form they introduced mid-process, after months of other supposed resolution steps. No refund. No reimbursement for months of erroneous charges. No option to transfer unused credits. No acknowledgment that any of this was handled poorly. This isn't just a billing error. It's a pattern of miscommunication, broken promises, and ultimately stonewalling once it became clear the money wasn't coming back easily. The documentation exists. The email exists. The timeline is clear. And after writing this review, I noticed several others flagging the same billing and cancellation issues at this location. That is not a coincidence. If you're considering a membership here: keep records of every charge, every call, and every promise. You may need them.

I signed up for a Massage Envy membership in 2006. In 2021, I moved to a new city. I cannot move my membership to the city I currently live in and I have credits to use. The location I prefer in my current city charges my a surcharge for not have my membership with their location. Now their website no longer shows my credits. And they make it impossible to navigate to the location I use in my current hometown if I'm signed into my account. If they tell you they are flexible and you can use other locations, it simply isn't true. They prefer their franchises over their customers. This is ridiculous and I have tried everything to resolve this. I'm out hundreds of dollars, but it is worth it to never deal with Massage Envy again.

Refusing to cancel membership when my financial situation has changed. I don't owe them money, they owe me from credits and I didn't even ask for that back I just requested cancellation and instead they want to hold me hostage. I called corporate and got a voicemail which is super shady, this is not okay, massages are optional not mandatory and my son comes first...no one can control what will happen in the future with their family. I would've been open to any amicable solution until they tried playing hardball mentioning the agreement. I was never told you could not cancel; no one would knowingly agree to that because life happens!

Purchased a gift card online that showed a promotion for Mother’s Day $150 gift card and get an extra $40. I usually go to a store by work to purchase the gift card and didn’t have time this year. Every year I purchase a gift card. This year I went online and purchase it. Never received the additional $40. Emailed support to find out it’s for in store purchase only. Asked for a courtesy refund and I would go to the store to buy it and was ignored. Received no reply. Deceptive! Never have I seen a website advertise a promotion that includes an extra and it’s for when purchased in store only. My fault for not realizing. Their crappy service for not extending a courtesy refund. Card wasn’t used. You bet next year I’ll buy a gift card to another business. Dumb way to lose a customer.

I have been a member of massage envy since 2005. PCRK group took over my location and is now not honoring the benefits that came with my contract/enrollment. I showed them my contract and all paperwork that came with it when I signed up. They (manager and area manager) have read my contract and taken it upon themselves to refuse the benefits of my membership. When I reached out to massage envy/PCRK to ask what my membership benefits were in their eyes- I received no reply. The bottom line was they decided not to honor my contract like they were tossing a coin in a lake. Highly disappointing when I had all my paperwork.

I work in massage envy bay colony for a year and they scam me, always underpaid and they dot teach you any technique also the way they manage the tips is very unprofessional, they had an app were it charges the client to give you a tip so unnecessary, dont work here for your risk

Hola buenas tardes, este review lo voy a hacer en español. Mi nombre es Ramsy Ramirez y soy cliente del Envy q está situado en coral gables (256 Miracle Mile Fl,33134), me sucedió un incidente bastante desagradable con una empleada de allí la cual se llama Hashlyn y es la Manager del front desk, pues resulta q el jueves abril 2 ,2026 llame para hacer un appoitment y le pregunté a la senorita q atendió la llamada q cuantas horas me quedaban disponibles y me respondió q 2 horas y le dije q volvería a llamar para concertar mi cita y así lo hice ,el sábado 4 llame nuevamente e hice mi appoitment para el lunes 6 y cuando termine mi sesión Hashlyn de forma muy grosera me dijo q tenía q pagar 70 $ porque solamente estaba cubierto 30 min y le explique q me habían dicho q tenía 2 horas disponibles y ella sin mirarme a la cara me dijo q tenía q pagar los 70$ en vez de solucionar el problema (escuchando las llamadas q quedan grabadas ) como por ejemplo la del jueves 2 de abril para así corroborar q lo q yo le decía es verdad, ahi entramos en un debate diciéndole q yo no tenía culpa de eso y así continuo con su postura bastante desagradable , grosera y maltratándome todo el tiempo hasta q me hizo pagar los 70$ , con esto quiero decirles q me sentí maltratado y estafado porque pague un dinero sin tener culpa de nada .Resultado de este incidente, yo q soy cliente de 2 years en Envy cancele mi membresía. Es una falta de respeto q el dueño de Ese envy o el manager general tengan a personas como Hashlyn atendiendo al público, tan grosera, falta de respeto e incompetente, Espero solucionen este problema con esa empleada. Muchas Gracias.