thank you for your great customer…
thank you for your great customer service
By Hero
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
186 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mason Genie was born out of a simple love for mason jars and a passion for keeping food fresh. We're a small business on a mission to make food preservation easy, affordable, and enjoyable for every home.
Mason Genie (masongenie.com) has 186 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 168 reviews with 5 stars · Clear filters
thank you for your great customer service
By Hero
Immediate response to my email inquiry.
By Stephen M.
That had to be the fastest reply ever. Greatly appreciated.
By Krystal J.
Great customer support. As soon as I ordered it, I noticed the shipping address was incorrect. They responded immediately and got it sorted out. I can’t wait for my order to arrive.
By Davonna G.
Accidentally ordered. Quick response. Great customer service
By Darianna R.
When I accidentally ordered twice, customer service got back to me almost immediately and canceled one of the orders. I didn't expect that from just sending in a form on the website, but it worked.
By Suzan E.
Thank you for your generous offer. I truly appreciate your kindness and excellent customer service!
By Suanne
My shipping didn't come off for free as it should have and I got a very quick response and resolution. Thank you!
By Loralyn C.