The company was responsive when I had…
The company was responsive when I had an issue with my Mason Genie.
By Julie H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
186 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mason Genie was born out of a simple love for mason jars and a passion for keeping food fresh. We're a small business on a mission to make food preservation easy, affordable, and enjoyable for every home.
Mason Genie (masongenie.com) has 186 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 10 reviews with 4 stars · Clear filters
The company was responsive when I had an issue with my Mason Genie.
By Julie H.
My Mason Genie stopped charging after six months. Marie at Customer Service walked me through the steps to ensure there wasn't a quick fix. When it was determined to be a defected part, Marie had a new one shipped to me immediately!! Quick and pleasant customer service. Thank you Marie. PS: I would have rated a 5 star if the device had not stopped working
By BrendaD