They made sure I was happy with my order. And even customized my order. Fantastic to work with.
They made sure I was happy with my order. And made suggestions to upgrade my order. Also responds quickly and shipping was really fast.
By Julie S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Masha USA the Premier Destination Worldwide for finely crafted Authentic Southwestern & Native American Jewelry
Masha USA (mashausa.com) has 16 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
16 approved reviews, newest moderated first
They made sure I was happy with my order. And made suggestions to upgrade my order. Also responds quickly and shipping was really fast.
By Julie S.
Great customer service
By Melinda S.
Three sales, three request for Feedback -> three responses here. How many stars does a record of hundred percent unresponsiveness to email and phone deserve?
By Awaiting R.
Professional, knowledgeable help. Very fair pricing. Fine people to do business with.
By Dallas H.
Always personal and feel like I have my own personal shopper. Masha always knows exactly what I like and it never fails to meet my total expectations. Love you girl. Thank you, as always.
By Geri
Both pieces are beautiful. Will wear them often. Very well made.
By Lisbeth
Great price, fast shipping.
By Bryan
I returned a very expensive ring and I know it was received from the jeweler and I have not received credit. Absolutely no customer service. The phone number is a fraudulent cell phone number and the email is not delivered. I will be forced to contact Better Business Bureau and file a claim with small claims court
By Theresa S.