Mascot StoreReviews of mascot-store.com

100 North Howard Street, Suite 4498, Spokane, Washington

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The Fair Hearing score

4.9/ 5

Excellent

26 reviews

Mascot Store4.9Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Mascot Store

Your one stop Mascot Shop! Full line of professional, quality mascots made to order in the USA. 2-3 weeks of lead time and 2-4 business day ground shipping.

Mascot Store (mascot-store.com) has 26 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.

Also known as: mascot-store.com
Website: mascot-store.com
Category: Costume & Wedding
Location: Spokane, Washington
Listed on The Fair Hearing: 2026

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Mascot Store reviews

Showing 24 reviews with 5 stars · Clear filters

Dec 4, 2024
Paul & Autumn were amazing!
We had a missing item, but Paul & Autumn have been extremely helpful in this process; it was an easy process and easy fix because of their help. The bear mascot came out to be perfect for our department's Happy Bear.
By CAC T.
Response from Mascot Store· Jul 7, 2026
Thank you for this! A missing item is never ideal, and we're really glad Paul and Autumn could make it a quick and easy fix. Happy Bear sounds like an absolute hit for your department - thanks for trusting us to get it right.
Oct 22, 2024
Paul was of great help to get a mock up…
Paul was of great help to get a mock up started for our school mascot costume we are looking to purchase!
By JUDITH J.
Response from Mascot Store· Jul 7, 2026
Thank you! Paul loves bringing school mascot ideas to life, and a good mockup is the best way to make sure everything is exactly right before you commit. Hope we get to take the next step with you soon!
Aug 2, 2024
Great experience
Great experience! Paul was awesome to work with he was fast and efficient in his responses! Can’t wait to see the final product! 100% would work with this company again!
By Desiree H.
Response from Mascot Store· Jul 7, 2026
Paul is a rockstar and your excitement is contagious! By now you've had your mascot for a while - hope it completely blew your expectations out of the water. We'd love to hear how it turned out! And whenever you're ready for the next one, we'll be here.
Jun 27, 2024
Great Customer Service & CUTE Mascot.
Paul, the person who oversaw our order, was patient and very helpful - especially seeing that our special requests were accommodated. And our mascot, Officer Scotty Parks, is very cute!
By Vote Y.
Response from Mascot Store· Jul 7, 2026
Officer Scotty Parks - what a name! Paul loved working through all the special details on this one. Glad the accommodations came through exactly as you envisioned. Hope the Officer is making lots of appearances!
May 21, 2024
Great communication
Paul was so helpful. We went back-and-forth many times regarding the custom design. He was always quick to respond. Very fast shipping. We are so pleased with our mascot! Thank you!!
By Amanda M.
Response from Mascot Store· Jul 7, 2026
We love hearing this! Custom designs take real back-and-forth to get right, and Paul is genuinely the best at staying on top of every round of revisions. So glad the final result and the shipping both delivered. Thank you for your trust and patience through the whole process!
Apr 19, 2024
Paul is a 5-Star employee
Paul has excellent customer service skills and has been extremely helpful each time that I've had questions. I am excited to see how well the construction of the mascot goes!
By N. O.
Response from Mascot Store· Jul 7, 2026
We completely agree! Paul would love seeing this. Really glad he could answer all your questions and get you set up right. Hope the mascot turned out everything you were imagining - feel free to reach out if you ever need anything.
Mar 20, 2024
Jack was fast and thorough
Jack was fast and thorough. As long as my update was made correctly, we should be good.
By John B.
Response from Mascot Store· Jul 7, 2026
Jack takes care of every detail - glad he got your update sorted out quickly. Thanks for the kind words and for giving us the chance to make it right!
Dec 11, 2023
Excellent customer service
Excellent customer service. Product is great quality.
By Liza
Response from Mascot Store· Jul 7, 2026
Thank you! Great quality and great service is the standard we hold ourselves to every order. Really appreciate you sharing this.

Mascot StoreReviews of mascot-store.com

Rating distribution

What customers rate

About Mascot Store

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Mascot StoreReviews of mascot-store.com

Rating distribution

What customers rate

Mascot Store reviews

Paul & Autumn were amazing!

Paul was of great help to get a mock up…

Great experience

Great Customer Service & CUTE Mascot.

Great communication

Paul is a 5-Star employee

Jack was fast and thorough

Excellent customer service

About Mascot Store

More in Costume & Wedding, Washington

Nadia's

The Costume Shop

Urbanheer

LITTLE ORANGE TECHNOLOGIES CO.

Mascot Store reviews

Paul & Autumn were amazing!

Paul was of great help to get a mock up…

Great experience

Great Customer Service & CUTE Mascot.

Great communication

Paul is a 5-Star employee

Jack was fast and thorough

Excellent customer service