MarvelOptics.comReviews of marveloptics.com

DO NOT RECOMMEND BUYING FROM THEM!!!I am extremely disappointed with MarvelOptics™. It’s been over a month since I placed my order for glasses, and I still haven’t received them. When I purchased, the website clearly stated delivery would take 5–8 business days. Not only did my order never arrive, but no one ever bothered to call me, email me, or update me on the delay. The complete lack of communication is unacceptable and unprofessional. I will never order from this company again and strongly advise others to avoid wasting their time and money here.

Ordered glasses and fully expected the 7-10 business days for them to ship it. After 15 days there was no news and I had to reach out to find out my product was damaged and delayed. Normally it would be fine, but this whole time no updates or notifications. I went and canceled my order, which of course they have a fee they keep from your payment to be able to do so.

A zero!! You will lose your money! They will take 4-5 months to maybe get you your glasses. They will not be right and you will not be able to use them. So $350 down the toilet. They will offer you half your money back but not all. STAY AWAY!!

Pure Cancer. This company needs to be dissolved the turnaround time is insane. Going to be about a month before you get your glasses if you order from them. Probably crappy ones from china, that would best explain the month long wait. I only hope people read reviews first so they know what they're getting into.

Frame was crooked so I try to contact them about changing the frame - absolutely no response for weeks then when i finally got a response it took another week to get them to send me the information RMA # to return the glasses - finally they didn't send me the shipping label I paid for = giving up and going to have them reframed elsewhere - time for them to close shop

I wanted to share my recent experience with Marvel Optics regarding my order for glasses, as it has been quite frustrating and disappointing. After placing my order and making the payment, I was informed several times that my glasses were being manufactured. However, I later learned that there were issues with my prescription that you initially claimed to have received. On multiple occasions, I was reassured not to worry and that everything was in order, only to find out that you didn’t have the correct measurements after all. Eventually, after nearly three weeks of waiting, I was told they would ship in 5 days, which then turned into another delay of 7 days with the revelation that the frames I ordered were not available. I have attempted to reach out to customer service multiple times, but the responses have been vague and unhelpful, leaving me feeling misled. This lack of transparency and the numerous errors have been extremely disappointing.

Finally had to request cancellation after 6 weeks and no shipment. I called 4 times (and 1 unanswered email), each time they had a different excuse why they weren't ready. The first time they tried to blame it on not confirming the PD, which I supplied during the original order and was never contacted to confirm otherwise. The other 3 times they cited different excuses even though the "order tracking" said they were in production. The common answer is always "next week" they'll be available. Don't waste your time with this company, as others have said, they're not legit. I wish I had read the reviews before disappointing my young son with glasses he'll never get.

I purchased GUNNAR Vertex glasses that were suppose to have an amber lens and the listing clearly stated AMBER LENS and had a picture with glasses with yellow lenses. What they gave me after 2 months of waiting was a clear lens glasses. Then they offered me a 50% only refund. Do not buy from them!