$16,000 for a kitchen with refrigerators that don't work as ordered and discussed. Along with incompetent shipping procedures.
After paying close to $16,000 their communication basically shut down. We had been told that it would take about 2 weeks to ship us the kitchen we ordered. They finally gave us tracking number after about 6 weeks and then the shipment arrived on a Friday and a Monday instead of together the shipper didn't have any of the information that we had given as to how to get into our property and didn't give us any notice that they were arriving. Than they did not send the proper agreed upon refrigerators the refrigerator doors do not work as we discussed and they have thus far refused to do anything to fix the situation. My client is not happy and they have not offered a refund or any way to fix the situation. I am trying to get them to respond and fix this situation.
By Steve A.
Response from Marvellesures LLC· Sep 26, 2026
Hi Steve thank you for your feedback. We’re sorry to hear that you and your client are disappointed with the experience, and we would like to clarify a few points regarding the order. Due to the substantial size of the outdoor kitchen, the picking and packing process took longer than initially anticipated. The countertop also required additional production time. Once the order was ready for dispatch, tracking information was provided so that the shipment could be monitored through to delivery. We appreciate that the delivery arriving in separate shipments was inconvenient; however, the carrier’s scheduling, delivery notifications, and site-access procedures are unfortunately outside our direct control. Regarding the refrigerators, both units included with the order were supplied and delivered. We understand that you wanted the refrigerator doors configured so that they would open away from each other. Unfortunately, the manufacturer subsequently confirmed that, due to the redesigned refrigerator and new safety components located internally, the door swing on this particular model cannot be reversed. We explained this information in our email correspondence once it had been confirmed by the manufacturer. We certainly have not intended to ignore or refuse to assist you. Aside from the refrigerator door-swing configuration described above, the complete outdoor kitchen and the components included in the order were supplied for the agreed purchase price. We appreciate your business and regret the frustration caused by the delays and the refrigerator-door configuration. We remain available to communicate with you directly regarding any outstanding issues with the products supplied.