martigo.comReviews of martigo.com

I've bought flight tickets in the Total Amount of BRL 25550.23. The total amount invoiced on my credit card was BRL 28641.44. MartiGo argued the exchange taxes from EUR to BRL (BRL 968.55) was charged by my bank, not by them. I can expect this when I do a purchase in EUR, but not in this case, where the purchase was done in BRL. They said a reimbursement of BRL 1451.76 will be done in my credit card, but I haven't seen it so far. Short story: I lost BRL 3901.21.

Booked me wrong ticket, cancel it and rebook on the day of me flying. Making a mess. Due to the US-Iraq war, one of my flight is cancelled and should be refunded. After making me wait for more than 4 months, they keep telling me i dont have an ticket. Come on, they can clearly check in their system. After that they found out i do have the ticket and they start the refund process again. This company is pure b.s, do not use them. Period.

Les vols de retour ont été annulés vu la guerre au Moyen-Orient. C'est normal. Mais là où ce n'est pas normal, c'est que j'ai dû chercher par moi-même et à mes frais un vol retour qui m'a coûté plus de 1500€ pour mon épouse et moi-même. (Mon vol de retour initial ne m'a pas été remboursé...)

Terrible experience booking through this site. Dealt with their customer service and they are greedy and immoral when I was trying to get a refund within 24hours they wouldn’t do it unless I paid a fee. Will never book through them again. Stay away. Terrible service, terrible booking process.

DO NOT USE THIS COMPANY!!!! They DONT COMMUNICATE —I have three unanswered phone calls and three unanswered emails. TERRIBLE COSTOMER SERVICE!!!! STAY AWAY!!!!

Really bad experience. Flights cancelled and no help at all from Martigo. Now I`m being pushed around between all airways companies. Will never use Martigo again. Not because of the cancellation, but the level of customer service when cancellation became a fact.

I had a very frustrating experience with MartiGo regarding a refund that should have been straightforward. After contacting LATAM Airlines directly, they confirmed that my full refund had already been properly requested and registered in their system. They were extremely helpful and transparent throughout the process. However, they also made it clear that, since the booking was made through MartiGo, the agency is responsible for completing the refund. Despite this clear confirmation, MartiGo has failed to take the necessary steps to process the refund. There seems to be a complete lack of coordination between their team and LATAM, and instead of resolving the issue internally, I was left to manage the situation myself. This is unacceptable and to make matters worse, even after providing all the required documentation and proof from LATAM, MartiGo continues to delay the process without a clear explanation or resolution. At this point, I have had to involve my credit card provider and initiate a chargeback request. Overall, this experience has been extremely disappointing. While LATAM handled the situation professionally and with care, MartiGo has shown a lack of responsibility, poor communication, and an inability to resolve a simple issue. I would strongly advise others to be cautious when booking through this platform.

Your site is misleading, indicating that a full refund will be possible even when it turns out this is not the case.