marriottbonvoy.comReviews of marriottbonvoy.com

The Bonvoy App is very glitchy, as is their website. My stays keep disappearing from the app/website, and when I try to book a stay on the app that also disappears. When I ask customer service to fix this, they refuse to help and try to shift responsibility to local hotel staff, who OBVIOUSLY have no control over the app's back end issues. Just terrible from a hotel brand I used to respect, now I just feel like they don't care about their tech or their customers, do not recommend. The Hilton app works much better.

absolute worst customer service on the planet. dont give a rats ass how loyal you are to them or how much $$ you throw their way, you are nothing to them

679 Nights, 3.5 Years as Titanium Elite – Yet No Real Recognition from Marriott Bonvoy” I have been a loyal Marriott Bonvoy member, staying 679 nights in five-star Marriott properties in just 3.5 years, consistently holding Titanium Elite status. In reality, I have been staying with Marriott even longer, but I only created my Bonvoy account in late 2021. Despite this, I have seen no real recognition of my loyalty or any exclusive treatment that would justify the effort of maintaining Titanium Elite status year after year. Marriott treats members who accumulate 600+ nights in just a few years the same as those who take 10 years to reach that milestone. This rigid approach fails to recognize the highest-tier, most engaged guests and does not differentiate between truly committed travelers and casual long-term participants. Additionally, Marriott completely ignores individual circumstances, rejecting requests with cold, standard responses rather than engaging in a meaningful conversation. When I reached out twice regarding my case, I was dismissed with generic copy-paste replies, simply redirecting me to my account to check program details—as if I hadn’t already done so before reaching out. This felt dismissive and disrespectful. I reached out with a specific request—to consider early qualification for Lifetime Platinum Elite status, since I have already exceeded the required 600 nights and am progressing toward the 10-year requirement at three times the standard pace. Marriott didn’t even attempt to review my case in detail but instead sent a formal refusal with no sign of a personalized approach. If there is no real recognition for those who go above and beyond, what is the point of striving for status? Why should I continue to maintain Titanium Elite if the treatment is indistinguishable from that of far less active members? Other hotel programs, such as Hyatt, are known for a more thoughtful and personalized approach to their most valuable guests, and I am now seriously considering shifting my loyalty. I expected better from Marriott, and this experience has left me deeply disappointed. Bonvoy Number: 989031986

Bonvoy customer service is a complete joke. Get ready to spend a hour on the phone with them when you call.

An absolutely horrible experiences after being a member for 7 years and a platinum level. So at the end of the day, i didnt get any refunded on what i was charged at my amex and then points taken away. This is the biggest scam ive even encountered. Purchased, but never got my refund back Points taken away and not able to get it back. I'll definitely send this to social media for awareness and make sure it doesn't happen again to anyone whose a Marriott bonvoy customer. Also I'll make sure these incident goes to the top of leadership with bonvoy marriot. Hope you understand my frustration as a consumer who bought a product and paid for and not get the product at all. It's not the money it's literally worh 47 usd. It's the integrity of the company you worked for. ✓' Regard's Enjoy the $47 USD hopefully it helps 'the company is a way. Its my donation to the executive and share holders who runs this company.

Their representatives are not trained and really somewhat rude when you expect them to do a job that takes time to research. They also are not pleasant when they answer the phone.

Tried to book a hotel room for one night using Bonvoy points. During my first call the representative cut the line just before booking. Second call was hard to hear with a rooster crowing in the background. The woman encouraged me to buy the extra points I needed to book the room. She didn't tell me the charge would be in US dollars. The room ended up costing me $45 more than if I just booked it direct with the hotel...not to mention I used up all my points. Manager would not refund my credit card and offered me points to make things right for the "miscommunication". Terrible experience!

Steadily declining level of concern for their poor service and response times for missing stays and increasing level of manual intervention needed to get any support over the last two years. As someone with lifetime platinum and well over 700 nights in the last 10 years, I have actively started switching my regular bookings over to IHG and Hyatt because the automation of the Marriott system is pathetic at this point and the benefits are not worth the extreme level of manual intervention I have to do even with lifetime platinum status to get anything done with Marriott. Absolutely an "F" since 2023.