Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
374 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Marlenespetshop is listed under Pet Stores.
Marlenespetshop (marlenespetshop.com) has 374 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
374 approved reviews, newest moderated first
I got what I ordered, and my cats love the products as well!
By Eir
Response from Marlenespetshop· Feb 2, 2026
Hi Eir, Thanks a bunch for sharing this — it’s lovely to know everything arrived as expected and got instant approval from your cats. That’s exactly what we hope for with every order! Whenever you’re ready to grab something new for them to enjoy, we’d be more than happy to see you back again. With Paws and Smiles, Marlene's Pet Shop Team 🐱
My kitty was wary initally due to the toy being unfamiliar but now she absolutely loves it. She uses it as a bed when she isn't playing with it so it's a win win situation. Thankyou!
By Katie B.
Response from Marlenespetshop· Feb 2, 2026
Hey Katie, This made us smile — it’s always funny how curiosity turns into total love. Thanks so much for sharing your experience! If you’re ever looking to spoil her again, we’d be delighted to have you shop with us another time. With Paws and Smiles, Marlene's Pet Shop Team 🐱
The items that ordered were delivered on time and properly packed
By Liz
Response from Marlenespetshop· Feb 2, 2026
Hello Liz, We really appreciate you leaving a review — glad to hear everything arrived when expected and in good shape. We do our best to make sure orders are packed with care, so it’s great to know it showed. Whenever you’re ready to treat your pet again, we’d love to have you back and help with your next order. With Paws and Smiles, Marlene's Pet Shop Team 🐱
We got our little girl a twin pack of the Kitty Kurlz, well do say she is obsessed with it may be an understatement. She has loved ball toys all along so when we saw this knew she was going to love it and she does. The challenge of getting to the balls with the added movement keeps her entertained for hours and days....so far the balls have remained in the track unlike other ball toys. Great toy and hours of entertainment.
By Simon M.
Response from Marlenespetshop· Feb 2, 2026
Hi Simon, Thanks so much for taking the time to share this — it honestly made us smile. It’s always a win when a toy keeps curiosity alive and stays interesting beyond the first play session. Sounds like your little one has found a new favorite, and we love knowing it’s holding up the way it should. If you ever feel like switching things up or adding another fun challenge to her playtime, we’d be happy to help you pick something new. Hope to see you back again soon! With Paws and Smiles, Marlene's Pet Shop Team 🐱
I wish I had read reviews from other sites rather than from Marlenes before ordering the Kitty Kurlz play toy for my cat. He has no more than a 10-second interest for the two times he stopped to look at it. All five star reviews on their website, but many people with the same outcome I have from other review sites like Trustpilot. And I am not interested in attempting their 30-day return, because their wording practically guarantees that the product return will be rejected, ie: Items eligible for return must meet the following stringent criteria: (a) The item must be in its original, unused condition; (b) All tags, labels, packaging materials, and documentation must accompany the item without any signs of tampering, damage, or removal; (c) The item must be free from stains, odors, or any alterations that would render it unsuitable for resale. The Store reserves the absolute right to reject any return that does not fully comply with these conditions. Additionally, the Customer may be subject to a restocking fee, at the sole discretion of the Store, for any returned items. You literally cannot open the package to try the toy with your pet, or you will be out of compliance with their STRINGENT CRITERIA! Buyer beware, don't waste your money with this company or products.
By K M.
Response from Marlenespetshop· Feb 2, 2026
Hello K Miller, We’re really sorry to hear that the Kitty Kurlz didn’t meet your expectations 😿. We understand how frustrating it can be when a toy doesn’t capture your cat’s interest. Please don’t worry about the return — contact us directly at [email protected] and I will personally help you with the process to make it as smooth as possible. We truly want to make this right. With Paws and Smiles, Marlene's Pet Shop Team🐱
Best cat toy ever! My cat is over 10 years old and trying to keep him active has been a challenge. It took less than 10 minutes for Leo to pounce and start playing. He adores his cardboard scratchers but this was a whole new level of play for him. He loves using his back legs to grab and scratch too. Even heard him playing with it in the middle of the night. Wonderful toy, worth every penny.
By Jessica
Response from Marlenespetshop· Jan 30, 2026
Hey Jessica, Awww, we’re so thrilled Leo is loving his new toy! 😄 It’s amazing that even at 10 years old he’s getting so much fun and exercise — sounds like he’s having a blast. We’d love to help keep his playtime exciting with more surprises in the future! With Paws and Smiles, Marlene's Pet Shop Team 🐱
Ease of ordering and the website was easy to navigate. Product was packed nicely and arrived perfect. My sons new rescue cat love the Kitty Kurls Scratcher!
By Aimee W.
Response from Marlenespetshop· Jan 30, 2026
Hi Aimee, We’re so happy to hear your son’s new rescue cat is loving the Kitty Kurls Scratcher! 😺 It’s always great when a new furry friend finds their favorite toy so quickly. We’d love to help spoil them with even more fun surprises soon! With Paws and Smiles, Marlene's Pet Shop Team 🐱
Our three cats absolutely love it! It was delivered when we were on vacation and my daughter keeps sending us videos of the cats playing with it!!
By Shauna
Response from Marlenespetshop· Jan 30, 2026
Hey Shauna, That’s so fun to hear! 😄 We love imagining all three of your cats enjoying their new toy, and those videos from your daughter must be priceless. We’d be thrilled to help surprise them with more fun goodies anytime! With Paws and Smiles, Marlene's Pet Shop Team 🐱
