Very good experience Nick was very …
Very good experience Nick was very helpful an friendly. Thanks for the help. Ronnie G,
By Ronnie G.
Monday, November 9, 2026 · Customer reviews of US businesses
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Excellent
331 reviews
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Marks Mattress Outlet (marksmattress.com) has 331 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 21 reviews with 4 stars · Clear filters
Very good experience Nick was very helpful an friendly. Thanks for the help. Ronnie G,
By Ronnie G.
Great Sales Staff & Great Mattress. Actually had fun shopping there. My daughter loves her new mattress too!
By Kathryn Jones & Samantha M.
Overall, I had a great experience. I love my new mattress, and the price was right. My only issue is that the salesman never told me about financing options. I happened to see the flyers at the counter, after I'd made my selection and the checkout process had begun. Even when I picked one up and was clearly looking through it, he didn't mention it as an option for me. So I asked about it, and I did end up financing, but if I'd known about it earlier I most likely would have chosen a different mattress (I was torn between two, and chose the less expensive option even though the other was more comfortable). After my financing was approved, he did make a passing comment about going with a higher end option, but honestly by that point my decision had been made, and I wasn't thinking about other options anymore. I really like the bed I bought. But I do wish I'd been told about financing options while he was talking me through my decision. It's difficult to make the best choice without all of the necessary information.
By Sarah
Nice clean store. Friendly people. Good experience.
By Dennis
Response from Marks Mattress Outlet· Dec 14, 2017
Dennis, Thanks for the feedback. Was there anything we could have done differently to have received a 5-star review from you? Thanks, Cris
I had a great experience with Marks Mattress Outlet at the Vincennes, IN. On the day I purchased my mattress, I intended to have it delivered the following weekend. However, I called the following day (a Friday) and requested to have my mattress delivered on that weekend instead. They were extremely accommodating with my request and my mattress was delivered within a few hours. I would have provided 5 stars for my experience, however the individual who was filling in for the sales representative who sold me the mattress the day prior, presented himself in a rude and condescending manner during my request for an early delivery.
By Brittany