impeccable
très bon produit. je recommande le modèle Hercule.
By gregory R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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102 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mark Ryden company has been established on November 17, 2016 and since that time brought to customers worldwide great variety of anti-theft laptop backpacks, travel bags, sling bags and other travel accessories.
Mark Ryden USA Official Store (markrydenusa.com) has 102 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
102 approved reviews, newest moderated first
très bon produit. je recommande le modèle Hercule.
By gregory R.
Great product. Monsoon proof. Spacious, stylish and well made and it came in 10 days I also got the Citi bag. Monsoon proof, clever design and unobtrusive for a commuter.
By customer
Response from Mark Ryden USA Official Store· Sep 4, 2025
Dear Tim, Thank you so much for your kind words! We’re delighted to hear that you’re enjoying both the backpack and the Citio bag. We’re especially happy to know the backpack has been useful and handling the monsoon well. We truly appreciate your support and look forward to providing you with more products you’ll love! Best regards, Kelly
Great bag. All the functional features I wanted with style
By Robert N.
Have still not received bag ordered on July 22. I have emailed, and received no communication!
By Jessica F.
Mi experiencia para comprar productos de Mark Ryden a sido muy buena
By Carlos G.
I didn’t like how the product was packaged. It looked very cheaply packaged. It looked like a garbage bag with a bunch of tape on it. The product itself was very nice, but the packaging needs improvement.
By Lisa H.
Backpack looks fine o overall but the CHARGER doesn't work, I mean, come on. Something that simple was done right? It won't charge. So disappointed.
By Enrique D C.
Response from Mark Ryden USA Official Store· Jun 10, 2025
Hi Enrique, Thank you for your feedback, and we’re truly sorry to hear about the issue you experienced. We’ve reached out to you via email to help resolve the situation. Our goal is always to make things right, and we’d appreciate the chance to assist you directly. Looking forward to your reply so we can sort this out as quickly as possible. Best regards, Kelly
I’m honestly surprised by how many customers seem to be in the same situation — delayed orders, no updates, and no clear communication. It’s frustrating, especially given how professional your website and brand voice appear. The experience so far hasn’t lived up to that image. I had hoped to receive it for my birthday — but clearly, that was wishful thinking.
By Claudio