Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
364 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Customer Service Working Time:9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special CaseMarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.
Markethairextension (markethairextension.com) has 364 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
364 approved reviews, newest moderated first
I have tried all types of exstentions and bought hair from many sites. They key is to buy double weft. At market exstention the hair is good quality and double weft. It arrives fast and their prices can’t be beat. I don’t know why you would buy any where else!
By Stacey M.
Wrong order. I was sent the wrong order, 16 inches instead of 18 inches. I sent multiple photos copies of my order. They asked that I return the wrong order, and that I pay for shipping etc as I had already throw out the original packaging presuming the correct order had been sent. No refund. No trying to correct their order and sending me the correct order I had paid for not even a discounted price on my next order. Would not recommend due to their inability to 1/ send the correct order or 2/ correct their mistake and send me what I ordered.
By Mel
Response from Markethairextension· May 23, 2024
Dear Customer: Very sorry for any inconvenience we caused to you. we shipped the 18'' to you. The hair extensions you bought is curly hair extensions, and the length we marked on our website is when the hair is straight. If you are not satisfied with this, our return and refund is guaranteed. The shipping address has been sent to you via email ,once we receive your return parcel, we will refund you. Thank you
Have used them before after being recommended by a friend. Decent quality for the price for sure. Shipping has always been decently quick. Will update if anything changes! :)
By Christine
It feels like horse hair or fake hair. It's so frizzy and sucks after two weeks not even. Donna Bella has stayed soft for two years.
By Julia
Response from Markethairextension· May 23, 2024
Dear Customer: Very sorry for any inconvenience we caused to you. Our hair is 100% human hair, you can have a test by yourself. We serve many happy customers all around the world and have a good reputation. If you are not satisfied with our products, please email us with the photos of the hair extensions you received and your order number. [email protected] We will help you solve your problems. Thank you
The hair is so soft and is exactly what you want!
By Becca
Awful experience so far. Phone calls are relegated to leaving voice mails. No return calls have been. Issued forth for 6 days AFTER the initial 10 wait days for purchase arrival. Often times voicemail option is even cut off and ended. Customer service is reprehensible. Skirting your questions and concerns with platitudes of ' well check with our warehouse, should be soon, we encourage you to track your order at the link here ( and the tracking is messy, non sensical- for example. My order is sitting in Canada at a warehouse waiting for customs clearance for 5 days. Yet tracking states right below that it will then be sent to China ....four other destinations that are not discernable. Yet my order cake from India. Destination Canada. Makes no sense). It been 4 days of chatting online ( no help whatsoever. Feel like I'm talking to a wall). Then when the very brief automated response confirmed my order number and tracking number.....she states the wrong order, the wrong number of bags, wrong length and wrong color! Giving anyone who's thinking to order from Market Hair Extensions just my CURRENT personal experience. As things sit now. I've stated if the hair, correct color, Remi, correct length and correct amount of bags are not in my hands tmrw. That I want a refund initiated and all the details I need as to when my money will be back in my account. My last note was that for as long as they take to either have the hair in my hands tmrw OR providing me detailed info and confirmation that my refund is initiatedm I will have my assistants posting our experiences on all platforms, threads, reviews.....that will be updated as to the conclusion of this disastrous company. Of course there are more details. Of which will be shared in further reviews. For now....if you don't have hours to be trying to understand, figure out, wait, or mitigate what are actually very easily remedied questions and conclusions.....keep searching for another company. One that's efficient, quality hair, quality service, prompt and accessible feedback, customer service. Will keep you updated as to what this company does tmrw. Update: I offered the courtesy to this company to act in good faith to either fulfill the correct order or to refund me. We can see their public reply which is more communication than I've recieved from them in two weeks time of making 2 phone calls and using their chats...which prompted no no specifics. So this is a start. What the readers might appreciate knowing is I also recieved behind the scenes after their reply to us here.... via email "LEGAL documents"threatening me. We shall see what Monday brings.
By Barb P.
Response from Markethairextension· Mar 30, 2024
Dear Barb I have checked your order has been shipped by standard shipping method to Canada, usually it would be fast, but sometime the delay happened , it depend on the address of your order and controlled by canada post office, if it is a remote address there will be a delay, Hope you can understand us, and your kind corporation are greatly appreciated by the whole Market Hair Extension Team. pls contact us [email protected], i will push the csr team to resolve your problem next Monday. Jacky MarketHairExtension
Great quality hair always for this seller 2 years now
By Milena R.
My micro loop extentions were a dream to install myself, the hair quality was worth the price and the little wait for delivery. I do recommend investing in the install tools as they really assisted with install and the speed of my install. Super investment. Thanks Market Hair Extensions
By RACHAEL P.
