Marcus TheatresReviews of marcustheatres.com

When will Marcus have shows that appeal to over 70 yr old ladies?

What the heck is a "Convenience Fee". That is so very awful!! I've visited my local Marcus Theater for years and am so very disappointed with them for a $4.95 Convenience Fee. Even if you get your tickets refunded, they do not refund this fee. I will most likely not visit them again because of this. I find this kind of hidden fee horrible. You won't know until you purchase tickets online and this fee cannot be reversed. Fraudulent money making!!

Marcus cinema has a stupid website that charges a convinence fee, unless you go through a ridiculous process with their dumb verification codes that never get sent to your email address and then expire every 5 minutes where you have to start the whole process all over again! Whoever created this horrible waste of time add on headache should be fired!!!!

They charged charged us adult when we’re only 11 The quality of the screen was horrible the were disrespectful the seats were uncomfortable I don’t recommend I water to try something new went horrible

Favorite hang-out. Large and varied movie selections. Friendly helpful staff. Fun lobby experience. Nice food offerings if you're into that and upstairs bar. Easy online booking and cancellation.

I honestly think it’s pretty great all the offers they try to give you upon purchasing like 2 movie tickets. Respect! Great website UX

The theater was filthy, popcorn way overpriced and the worse popcorn I even tried to chew. Huge hard cornels. I will never go to Marcus again.

***Marcus Theaters contacted me and resolved the issue, finally. I am satisfied with the resolution. I will still be a returning customer. I changed my rating from 1 to 3 stars.*** Nothing wrong with the location, clean and friendly. Customer service on the other hand cheated my out of a Movie Club ticked. They admit it is their fault, but then refuse to reimburse or reinstate the ticket cost. Certainly lost the business of this annual movie club customer, along with the multitude of friends and family I have been taking. Big disappointment. If there are any questions I have plenty of emails and proof to follow up with. Absolutely terrible experience.