Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
420 reviews
Marcus StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launching in 2015, Marcus is an online fashion destination for men, born of the need to provide cool and modern closet classics.
Marcus Store (marcus-store.com) has 420 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
420 approved reviews, newest moderated first
The jacket was well appreciated; service was also good.
By Paul K.
Response from Marcus Store· Mar 14, 2025
Thank you for your kind words! We're happy to hear that you loved the jacket and had a positive experience with our service. We truly appreciate your feedback!
The merchandise is attractive and seems to be of good quality. Shipment was a little slow, but these jackets are for spring and we are in winter (even in Florida) right now.
By Ruth G.
Response from Marcus Store· Mar 14, 2025
Thank you for sharing your feedback! We're glad you like the merchandise and find the quality good. We apologize for the shipping delay!
Once you product arrives they don’t care about the customer. Return shipping is worth more than the product. They want you to pay for it. Ridiculous. Wouldn’t buy a thing from them again.
By Consumer
The two purchases I have made have been filled perfectly. The items are of excellent quality, fit well, and look great. The delivery time was reasonable.
By Richard H.
After three tries at trying to get the correct size and color I finally have two of the correct size jackets but I only have one jacket that is the correct size and color. The second jacket while blue I wanted the brighter blue. After spending over two hundred dollars I am fed up with ordering and trying to get everything. So, I am done.
By Bill
My order took longer than expected but the quality was superb. Unfortunately the family member i gifted it to does not appreciate fine items and gave it back to me. So sorry for them. Great item though.
By Kelley R.
The jacket I ordered was very nice and made well, but the size ran a little small and I had to order another in a larger size. The return policy instructions were confusing - especially when it said that I could keep the jacket I ordered and receive another in a different size - but there was no way for me to do that on line, so I just bought another.
By Marita G.
Never again. I've never worked with a company that it is impossible to speak with anyone. Their 800 phone line recording says: "we always return your call." - not! Ad states you'll receive your order in less than a week. 3 weeks later, still no jacket I left a message threatening to cancel with the credit card company, which I did. Another week later the jacket shows up. No way it fits me. The card company reversed and added the jacket charge of $74 back on, which is fair. But it's impossible to refund the jacket now. If you want to face a giant hassle and order from a company you can't contact by phone, this company is for you.
By Jim H.
