Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
91 reviews
MAP CommunicationsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions. Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client. Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.Get a Free TrialRequest InformationLearn About Our Services
MAP Communications (mapcommunications.com) has 91 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
91 approved reviews, newest moderated first
Calling Inn has been a great experience. The set up and on boarding was smooth and easy to navigate. They are helping us so much by cutting down on employee cost to answer our phones.
By Melissa G.
Response from MAP Communications· Mar 7, 2024
Thank you for choosing us!
I was profoundly impressed by the extremely high level of customer service during the setup time and my impressions thus far of the professionalism of the live telephone attendants is stellar. I have nothing but the most elevated praise for every touchpoint in this company and heartily and unequivocally recommend their services to any business of any size.
By Hal P. Chouinard, Calowry I.
Response from MAP Communications· Mar 7, 2024
We are blown away by your kind words! Thank you for choosing us!
Working with MAP Communications has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. They took the time to understand our unique needs and developed a tailored solution that exceeded our expectations. I cannot recommend MAP Communications highly enough for any business seeking exceptional customer care.”
By Jackie L.
Response from MAP Communications· Mar 7, 2024
Thank you so much for your continued loyalty, we're so happy to hear we have been meeting your needs so well!
Map Communications has been great to work with. The process for setting up the employee call off system for our location was a quick and smooth process. I would highly recommend their services to other companies.
By Jody D.
Response from MAP Communications· Mar 7, 2024
Thank you for using our services!
The call service is so convenient, easy and efficient to use. As a sole business proprietor often tied up in meetings, my clients can interact with a human being and leave a message they know will get to me in a timely manner.
By Michelle Smith W.
Response from MAP Communications· Mar 7, 2024
We've been happy to provide our services, thank you for trusting us with your clients!
Easy to work with and always available. I would recommend!
By Colt B.
Response from MAP Communications· Mar 7, 2024
Thank you for choosing us and sharing your kind review!
Very communicative and efficient.
By Mark A. Peper, E.
Response from MAP Communications· Mar 7, 2024
Thank you for your years of loyalty!
We needed a central calling solution for notification of key personnel for critical events. Looked at numerous other potential solutions but what MAP offers met those needs and was easy to implement.
By Andrew O.
Response from MAP Communications· Mar 7, 2024
We're very happy to hear that we were able to provide a solution to your needs, thank you for choosing us!
