Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
303 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visual bot builder for Facebook Messenger with broadcasts, analytics, scheduled posting and many other features!
ManyChat (manychat.com) has 303 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 20 reviews with 2 stars · Clear filters
The automations are great...when they work! I find I'm having to manually reply to a lot of people daily because buttons don't work, random templates that have nothing to do with me get sent. If it was more reliable, it'd get more stars from me.
By Emily B.
Really poor customer service and pricing tiers that make it far too complicated to understand what I'm paying for and when. Im only using it as a last resort.
By Annaleigh S.
Manychat used to be the gold standard of chat software, but their customer service and platform has become unreliable. I canceled all of my paid accounts and moved everything over to a better platform with unbeatable customer service.
By Brian R.
Great software - when it works. There are countless issues - I'll update one thing and another thing will break (unrelated components). If you build out a flow that's too large, parts of it will just not work (with no indication until you contact support and they offhand mention that it might be an issue. Customer support is useless as well - I have been going back and forth with their team on one specific issue for the past 2 weeks with no resolution. Painfully unhelpful.
By Cole S.
