Malin+GoetzReviews of malinandgoetz.com

I ordered the Fragrance Discovery Kit. The item arrive quickly but on opening the packaging there were no products - should have been 6 vials of sample fragrances. I immediately tried to contact M & G - the one help line published on their web site 020 3585 1922 came up "number not recognised" on the other help line a pre recorded voice message advised me to e-mail my complaint to them. Two e-mails subsequently sent over a period of a week and no reply. I've always considered that how a company reacts when things go wrong (which things do occasionally) to be a good indicator as to the integrity, reliability and honesty of that organisation and ultimately my wish to continue to do more business with them I know its only a small value item but I'm disgusted with the contempt this organisation has shown me and looking at other reviews below, others have experienced. I wished I'd read those reviews first.

I visited the Spitalfields shop today. I live in Wales, so don't visit often, but when I do I always buy several products. Usually the assistants are welcoming and helpful and enthusiastic about products. Today was different. The male assistant was totally uninterested to the point of being rude. I asked about the shampoos, he just said, "we have those two there" then walked away. I had a similar experience when I asked a question about body lotions. M&G products are not inexpensive, but you believe that besides the product, you are also buying into the, "feel good factor" and the whole experience in the shop is a pleasant one. Not the case today. He never engaged, never smiled and didn't say goodbye when I left, (I was the only customer in the shop). I left the shop just buying 1 product, and went around the corner to The Ordinary, where I bought several products, similar to those I would have bought in M& G. The male assistant needs to understand that without customers, he has no job. M&G lost a customer today.

Poor customer service, contacted regarding an issue with the holiday gift set that was purchased as a gift for me and I found was not throwing off much scent. They weren’t interested as the batch code didn’t line up to one they have sold directly and must’ve been purchased elsewhere. The company doesn’t stand by their own products which leaves a sour taste. A shame as I have been a frequent buyer of their large candles but I don’t think I can support a brand who couldn’t care less about their customers experience.

Thieves. Took money 2 months ago. No product shipped. Tracking number not valid. Typical Quebec company. Dishonest. Stay away.

Ordered a candle, some moisturiser and two different washes for a Christmas gift. Box turned up with no products in on Christmas Day. Customer service woeful and claimed computer error, no acceptance taken.. plenty of competitors around offering a better all round service.

I have been a regular ("VIP level") customer and have spent a fair share of my cash on MG products. Have been leaving positive reviews on the website all along the way. My last couple of reviews happened to be negative (but objective), as I was not happy with the quality of several products I purchased. These reviews were not appearing on the website and got published only after I queried their absence with Customer Service. Following that, I politely asked for an explanation as to why my reviews did not appear right away (as my previous positive ones did), but my email was unanswered. Waited several weeks, nudged them for a reply, but was blanked again. Shady behaviour, in my opinion. Rather unexpected. Put me off completely, so I will not be returning as a customer. Grateful for the good times we had, though.

Although I can see newer reviews, my review does not show on the M+G website so I thought I would post it here: After using the SPF 30 sunscreen for a couple of years and finding that it worked well on my skin, I was sold on M+G‘s messaging on providing high quality, gimmick-free products and decided I would gradually simplify my skincare routine by using M+G products only. A day after using the grapefruit cleanser I had my worst acne breakout in years - the only difference being that I have never broken out as much before. I had almost forgotten that I had sensitive skin until last week. A week later and I am left with acne scars, itchiness and irritation. This is far from what I expected and unfortunately I will avoid other M+G products out of caution. For the record, I have oily and sensitive skin.

Not very good. Would suggest try companies that are actually good at what they are doing and not just expensive. Bought a few products that do not work at all, like the deodorant. Completely pointless.