Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
9 reviews
MalenalondonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Malena London offers genuine leather handbags and accessories designed for modern women who value timeless style, functionality and craftsmanship. Inspired by quiet luxury and everyday elegance, our collections combine refined design, premium materials and versatile silhouettes created to complement modern lifestyles across Europe and beyond.
Malenalondon (malenalondon.com) has 9 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
9 approved reviews, newest moderated first
I originally thought I purchased the Colette bag from a UK London based company but it was shipped from China which was disappointing to read. It took two weeks to arrive, I was given the impression it would arrive within a week! I wasn’t sure what I was expecting but I was pleasantly surprised. It’s a lovely bag, good quality leather and looks great Would definitely purchase another bag from this company. Overall very happy.
By Sally B.
Never received it it’s still saying out for delivery
By Vanessa Marcia Q.
Ordered my bag weeks ago and have not received it. Truly unacceptable and will be raising yet another claim.
By Lea
Really cheap and horrendous quality - inside of the bag has no lining, edges aren’t lined either, looks so bad
By Fizzah A.
I ordered the Florence bag and was expecting a good quality bag, nicely presented for £176 as this was a special birthday gift. On receipt, the bag is poorly wrapped, has no branding, no genuine leather mark and I certainly would not have paid this money if seen in a shop. A £30 bag at most and probably not genuine leather as advertised. Delivery was delayed as it arrived from China. Feel scammed.
By Alison E.
I paid £80 for the Charlotte bag advertised as leather, but the item I received is clearly not genuine leather and appears to be made from synthetic/plastic material. The quality, packaging and presentation also do not reflect what I would expect from an £80 leather bag. It was wrapped in cheap plastic. Actually can’t believe the scam this company is doing. I contacted the company to request a return and prepaid shipping label, as I do not believe I should have to pay to return an item that is not as described under the Consumer Rights Act 2015. I am extremely disappointed with this purchase and would urge other customers not to buy from here. The description is false as they advertise it as made from leather.
By IW01
I got the Amelia bag and really liked it, the leather was smooth and nice, and great price for the quality. Had a quick issue with my address and customer support also was very kind and fast with a solution. Overall very satisfied
By King
Wasn’t sure what to think but actually nice and seems like it’s good quality- just to flag this is from china not Italy or london
By Ella P.
