MalaysiaairlinesReviews of malaysiaairlines.com

I board MA on 29, i tried to booked on website online, my internet speed is very good but website seem running on shared server, it was very slow, also your application is worst where no information how to book realtime. please hire some good web developer.

I flew with them years ago and found them good.. I have booked a one way flight from London to Auckland and want (cost me £450). Called to find out how much it is to add ONLY 10kg of baggage. Got a quote of £516!!! Surely a mistake?? Nope.. 3 phone calls later.. it is definitely £516. Trying to cancel ticket

i took flight QR5017 on 19/07 at 7.30pm and flight delayed , we reached penang 8.45 , i need to transit flight from penang to Doha by qatar airway. Due to delay, qatar not allowed me to boarding, MAS arrange another flight and travel me to KLIA again and said we could boarding the flight 11pm to Doha, and mentioned crew staff will stand by at gate and give us boarding pass, unfortunately when i reached KLIA again ,i cant see no one in front of my gate , and i need to go around few different counter to ask my situation. i really upset and stress on that time, and the end i go to MAS ticketing counter and they said MAS arrange Emirates flight for me to go back to Birmingham, but i need to wait till 2am in the morning. it means i missed very important appointment because flight delayed. the worst things is my luggage was not travel with me, when i reached birmingham , i been waiting half an hour for my luggage . the crew staff told me my luggage still in KL, all my stuff is in my luggage, what could i said? i really disappointed with MAS service , due to flight delayed and i spend 25 hours for travelling my journey ，somemore i am vegetarian, and i could not get meal during flight in Emirates as it need to book in advance, and i am still dont know where is my luggage now…

The web check-in site and the app do not work, yet they insist on you printing your own boarding passes. I also couldn't book a seat reservation in advance because of an error on their end. Because of these issues I was forced to spend £30 on two phone calls to customer service, I had to call twice because the first person I spoke to didn't have a clue what they were doing. To add insult to injury, once we checked our bags at the airport they printed out boarding passes for us at the gate, despite telling us to print our own, completely wasting my time and money and causing a great deal of stress and inconvenience which was all for nothing.

Very simple reason why I won't fly MAS again: they unnecessarily split myself and my wife up into different seats in different rows. First and last time.

I would willingly pay more to fly with any other airline rather than Malaysia. A simple claim for lost luggage is now into month 4 and with no end in sight. I am constantly chasing them up asking for updates by email, Twitter and Facebook. Absolutely no ownership, limited communication and little interest from them. Sensing they hope that I will just be so frustrated by their lack of communication, that I will just not bother to pursue my claim for compensation. Wrong!!!!

I am not at all impressed with Malaysia Airlines, having travelled Business Class from Europe to Thailand recently. The toilets were disgusting and there was no WIFI on a 11 hour flight ??? I think even their staff have given up. BTW: the crew smoke in the cockpit as was confirmed by cabin crew. From now on, I choose Emirates or Thai Airways. Don´t even think about using this airline. I dread to think what economy is like...

Malaysia Airlines have completely lost the plot, with no stability at management level the lost recently of yet another CEO and the complete lack of strategy, is having a profound effect across all of its services. My recent journey from London to Kuala Lumpur on their ageing A380-800 highlighted their flaws and incompetence. Travelling business class and using their Business/First lounge which has not been fit-for-purpose for a decade or more. The Golden Lounge at Heathrow airport which has been in its current form to my knowledge for at least 20 years Decrepitated, out dated , fuddy-duddy, conceived before the age of the Internet is deficient in the extreme. Every aspect of this airline is outdated and dysfunctional. Starting with its booking process online with a website that does not contain many of the features of their competitors or any online travel business. Try reserving your seats online, in fact try finding any reference to seats on their website. Don’t even search for Wi-Fi, because there is none. Not on any aircraft that they operate. Every competitor of Malaysian Airlines offers Wi-Fi, in particular in business class. Malaysia have been aware of this deficiency since at least 2015 and have yet to implement this very basic business need across their fleet. Multi adapter charing sockets in lounges and onboard, do mot exist. It is as if, the entire information age has passed Malaysian Airlines by. The interior of the aircraft in business class on this particular journey was very tired, filth between the seats. In-flight entertainment that hasn’t structurally changed for 10 years, some of the entertainment itself hasn’t been changed at all . The toilets were appalling, not clean. Furthermore, an inability to hold a connecting Malaysian Airlines flight from Kuala Lumpur to Phuket, Scheduling it’s departure one hour before the arrival of the long haul inbound flight. Necessitating the passengers to stay overnight at the airport for the first connection in the morning. This is gross mismanagement incompetence of planning, in the extreme. Having lost two aircraft they still continue to fly over Ukraine and other conflict zones. #MalaysianAirlines #MH380 #Enrich #MH17 #Emirates #QatarAirways #ThaiAirways #EmbarrassmenttoMalaysia #LetsGuide #MAS