MaisonetteReviews of maisonette.com

The quick response regarding the return was nice to see

Worst customer service experience of all time. I ordered a Lorna Murray hat which they failed to make clear was coming from Australia and would involve tariffs, so I ended up paying over $200 for a $165 item. Also, they have no phone number by which a customer can speak to a real person--email only, and then it takes them forever (nearly two weeks) to respond. On top of that, another item I ordered was canceled by the company because of what they first called an “oversold” issue then later a “pricing error”, neither of which would make any sense if this was a legitimate, reputable business, which it is NOT. My advice? Stay a zillion miles away from this company--I’ve had some really horrific customer service experiences in my time, but this one takes the cake.

I ordered some outfits for my newborn grandson. They have beautiful, well-made options. My daughter was so happy with them. I had a question about delivery, and their service reps responded very quickly and answered wth respect and professionalism. Will definitely order again from Maisonette.

I always find cool and distinct items for my kid on this website, and the customer service has been great whenever I have had a question or needed help with an order. They are very communicative and focused on resolving issues.

Customer service responses were clear and to the point; the agents were positive in wanting to help clarify my questions, which sometimes you don’t experience when you’re just dealing with emails back and forth. For one question I had I didn’t get a response until after they ended a promotion I was asking about, and they still honored the price to help make it right. They also were incredibly transparent about the tariff impacts on their items (if any!). Will for sure be buying from them again!

Very happy with their customer service!

Dealing with your company

My experience with customer service was both professional and helpful. I just wanted to add how prompt the customer service replied to my question. I would highly recommend Maisonette. The quality and price of the product is amazing.