MaisonetteReviews of maisonette.com

I ordered a scooter for my nieces birthday. the person I spoke with at customer service was extremely helpful and it has gotten here already and the party is in two days. Perfect gift and perfect service. Thank You so Much!!!

Representative was very helpful and pleasant!

Excellent customer service!! Nadine answered all my questions in a prompt manner and was very professional. My questions were solved in a timely and professional manner.

Your agent was easy to understand, showed me why I wasn't accessing the website, and told me how to process my order.

I inadvertently completed payment for an item without entering discount code. In less than half a day, the company kindly answered my email and refunded the discount. The email was personal and friendly. It is a pleasure doing business with Maisonette.

I was shipped an incorrect Christmas ornament from one of their vendor and they followed up with the vendor to get the correct item shipped quickly and I was even able to keep the ornament that was incorrectly sent to me. Overall great customer service experience.

I love shopping at Maisonette. The clothing quality is wonderful with lots of choices and very creative ideas. And the customer service is excellent!

I received an email from maisonette encouraging me to write a review after writing their care team….They responding promptly but I did not buy anything so cannot say how “trustworthy” they are. I am giving 4/5 because I spend 30 minutes shopping and picking out three expensive purses that I wanted because there was a banner that said 15% off site wide but didn’t mention exclusions or if they did it was not prominent for me to see after 30 minutes of web browsing on their website. When I tried to checkout I received an error message that it could not be applied but I didn’t know why so tried uppercase and lowercase…eventually discovered there was a large number of vendors or “boutiques” that weren’t included in the “SITEWIDE” 15% discount. They should make the exclusions apply factor more prominent so potential shoppers don’t get frustrated like me, and make the error message state that the code can’t be used due to the exclusions (not just a general vague can’t be applied message)