Great products & service at Maisonette
Great products, great customer service.
By tbean
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
636 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Maisonette (maisonette.com) has 636 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
636 approved reviews, newest moderated first
Great products, great customer service.
By tbean
The company got back to me very quickly!
By Kathleen K.
Customer Service was great!
By Tess
This store has amazing items especially for kids. Everything I have ordered has arrived in excellent, new condition. I only took off one star (more like half a star) because a product picture did not match the description or actual product. Though I should have read more carefully, I feel the picture should more accurately depict what the customer will receive. Other than that mix up, I would definitely recommend this store.
By Mahriana R.
It really is cloud soft. Quick delivery & a person answered the phone when I had a question. Will buy again from Maisonette.
By Lucy
Helpful managing an order issue. Resolved favorably in a timely manner.
By customer
I’ve emailed them 4 times and haven’t received a response. 2 items weren’t ever received, 1 item was sent incorrectly. You will just have to hope and pray everything comes in correctly because no luck in getting any kind of response.
By CSM
My concern was addressed promptly and courteously. So refreshing!!
By Letitia R.