MaisonetteReviews of maisonette.com

I'm having a similar experience as others on this site. They received my timely return on December 30 and have not issued a refund and will not respond to my emails.

I returned a Xmas gift for refund and it was received by Maisonette on Jan 7. I tried multiple emails asking about a refund without a single reply. The phone number doesn't work either. No way to contact them. They have ghosted me.

Received a defective Banwood Scooter that was a Christmas gift I had purchased for my son. Was impressed with how both Maisonette and Banwood handled my issue. I sent a video of the issue and they responded that they would replace the item. I have not received yet but was happy that the resolved quickly and easily.

Truly excellent customer service. Swift and smooth. Would recommend on that, though cannot review product (it was damaged and refunded).

Wonderful customer service! Maisonette reached out promptly to one of their partner vendors and rectified the situation and I have one happy boy now!

Ordered 2 items as Christmas gifts. One arrived before the estimated date. The other arrived after Christmas which was fine as it was indicated on order however it arrived after the date indicated. Probably a UPS issue. Maisonette did respond to my delivery issue and both items are lovely.

Excellent customer service. I reached out on the weekend and they responded promptly.

Thank you for your prompt response!