Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
217 reviews
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UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
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I wish companies would advrtise that they use mail innovations so I could avoid them. There is no way that a package should take so long for delivery within the US. USPS cried because UPS was getting more business and this was the resolution and USPS is still raising their rates.
By Toni C.
I looked into these super slow hand offs between UPS MI and USPS and found one major problem at least for my shipment. UPS is creating a USPS Label using the super cheap "Bound Printed Matter" shipping class intended for books and magazines Can not be used for jewelry or any other small item that does not qualify for Bound Printed Matter. This is outright fraud. Bound Printed Matter has a shipping estimate of 10 to 30 days. So it just sits at the post office until they finally get to it as lowest of low priority. Not even an acceptance scan. Then, if USPS decides to open the package because it does not look like printed matter they can detain it indefinitely until UPS pays the full shipping charge for 1st class. It could also be damaged or lost when the package is inspected. Pitiful.
By DB
This is the absolute worst service available in the United States. I believe UPS and the USPS said let's see if we can make our services even worse than what they are. You cannot talk to a person you can't resolve an issue You're probably going to lose your package if it goes to this service.
By Tony B.
"UPS Mail Innovations is a high-volume mailing service provider offering an efficient and effective way of delivering your mail." They're so efficient my package arrives at my local post office, blocks away from my house, but instead of being delivered to my house it is then put on a different truck, shipped cities away to another sorting facility, only to be redelivered to my local post office days later. This is as efficient and effective as snorting ivermectin for covid, and no doubt instituted by the same kind of people. Every time I see Mail Innovations on a tracking order I know it is going to be a s*** show.
By Red C.
UPS Mail Innovations is the worst way to send anything. They are very slow and it takes days to get an order. I placed an order with Amazon 10/4/22 which was shipped 10/6/22. This is 10/13/22 and I still have not received this order.
By Glenda G.
Lost package, that simple. And it made it from CT to 2 hours from my house in TN. Sat there for a week and then poof, no more package. Screw UPS Mail Innovations
By Alex A.
the only company i know using MI for things i order is crucial memory. this is the third time where an order from china on the same day arrives faster than an order from the same time zone in the same country via MI. like others say, its been sitting in my city for nearly a week waiting for whatever approval. i have also made 2 orders from amazon and the items have arrived and already in use.
By Migamix
Worst excuse for a delivery company that I've ever seen. I don't know why amazon and others use this place but I've stopped using amazon because of it. They claimed to have tried to deliver an item at a time when I was home but never did. Where did this company come from?
By Al R.
