Maiden HomeReviews of maidenhome.com

Beyond awful experience. We first bought the jones and in only a few years the cushions complete sunk in making it unusable and dangerous for anyone with mobility issues. We then replaced it with the dune and they sent the wrong dimensions despite having a phone call with their customer service where we explained exactly what sectional configuration we needed and they assured us they understood. We then got the opposite configuration of what we had told them we needed. We trusted them with design guidance which was a big mistake, but even worse they now refuse to take accountability and exchange it for the correct configuration. They are so unprofessional and the quality is terrible. I’m sure they’ll respond telling us to email them, or they will try to blame us which seems to be their MO. In any case, take the bad reviews seriously! I wish we had. UPDATE: they refuse to take accountability or admit any fault. Their claim that they “carefully reviewed the details of my order” is categorically false. Do not buy from them under any circumstances.

Review after 6 years - We ordered the sullivan couch in 2019 with the performance fabric that was supposed to be easy to clean. We had issues immediately and the company refused to take it back. We had to pay for a new cushion for a couch we no longer even wanted but had to keep because they would not honor the 30 days returns (which they said was because it had been used - not sure how you can see if you like it out without using it?) so now we have a couch that we hate, it is hard to darn near hard to clean, so we have to cover it with blankets that looks sloppy. I thought maybe it would get better, but here we are, years later, and it is still just as awful. Figured it was time to leave a review so others are aware. They do not take it back in 30 days like they say. The performance fabric does not clean well at all (and yes, we even tried professional cleanings). The couch itself is super uncomfortable, especially the arm rests and back - you are in for a real surprise in the from of an egg on your head if you mistakenly hit the back or arm rest too hard. There is virtually no cushioning. The cushions are constantly sliding off, even though they have the clips that are suppose to keep them in place. I could go on more but I refuse to waste more of my time on this company that would not support their product or help us. I cannot wait until we are able to afford a new couch and can ditch this one. It's truly one of the worst purchases I have ever made.

We ordered a coffee table in August, we were really impressed with how substantial it felt (first time shopping MH). We ended ordering a black Banks dining table, and 6 chairs in mohair to match. Fantastic quality, the delivery was 10/10. Had great communication with the team, and even when we had to reschedule the MH team took care of me. Pretty happy with all these new additions to my home!

Update Oct 2025: just about everything that could go wrong did. After getting the delivery prioritized so it would not take 6 weeks after the bed was completed, the delivery company ripped the bed putting it together. Immediately Ashley from customer service stepped up. A new side rail was sent and they worked to find a company to repair. It took a while but finally the delivery company scheduled the repair. I asked for a second side rail that already had the hardware attached to be sent and Ashley took care of it right away as I worried about the repair company. The repair man was wonderful and it took about an hour to get the old rail off and the new rail in place. Ashley sent return labels and scheduled pick up. UPS was late for pick up by finally the bed was repaired and the extra rails were returned. The customer service when problems began to arise really stepped up. I do wish it hadn’t taken so much for them to get involved especially regarding the supposed 6-8 weeks delivery but ultimately they turn around a bad situation. July 2025: Company falsely advertising delivery times on their website. Bed I ordered stated ready for delivery in 6 weeks. But once it entered production and the cost to cancel increased to 25% and loss of shipping charges, they indicate delivery will take an additional 3-5 weeks after it ships. In what world does delivery take the same amount of time as it does to build a bed? I would expect 1-2 weeks especially considering they charge $$$ for ‘white glove delivery’ of which you have no choice but to pay. Customer service is terrible and won’t work with you on fulfillment of website promised deadlines. I ordered from them back on 2020 and forgave the shipping issues due to the world wide issues but it appears this is simply how the company operates. Shady business practices everywhere. Stay away.

We have had our Sullivan in the performance tweed fabric for about four years now. Though the cushions require frequent turning to maintain their integrity shape, and plushness, the couch has held up incredibly well. It has withstood wine and food spills without staining. The company was responsive when we first purchased the couch and received a damaged foot. They sent us a replacement without issue. The fabric still looks beautiful and has not faded. It is incredibly comfortable. Whenever we have a friend over, they sleep on this couch and say it’s as comfortable as a bed. We absolutely love our Sullivan. We have recommended this company to family and friends and all have been happy with their purchases. We are moving into a new home in the next month and plan on purchasing a large sectional for our new living room. These are lifetime pieces and well worth the money.

I spent weeks and countless hours researching sofas and loved the design of their Warren. I ordered several samples to decide on the fabric. I picked the Performance Tweed Salt Chaise Sectional. Online the performance tweed states “is a handsome woven fabric with a soft, velvety texture. Its multi-tone weave offers beautiful dimension. Sunbrella yarns make this fabric liquid repellent, fade resistant and easy to clean.” Sadly the construction of this sofa is meh 🫤. The fabric is off white and there isn’t a liner underneath it so you can see the wood underneath. The fabric is not easy to clean. It’s just my husband and I here plus I am very clean and even cover 90% of the sofa to protect it but the fabric get dirty easily and as I just stated, doesn’t clean easily. I reached out to the company and they told me to get the sofa professionally cleaned. I specifically chose this fabric because it was supposed to be easy to clean. Pretty bummed that after all my time and effort to pick the perfect sofa I still ended up choosing badly.