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I placed an order in February 2024. After paying in- full, I was first promised that I would receive my order by August 2024, then mid-September 2024, then end of September 2024. None of my communications were responded to after September 3, 2024 for one month until I advised that I would be taking remedial action. The response I received was superficial and did not answer the question. This experience is consistent with others indicated here.
By TM
Response from Mahogany Millworks· Jun 18, 2025
Hello TM, Please accept my apologies, I understand how frustrating delays can be and when emails go unanswered. Unfortuantely, this was around the time I fell into a coma and was hospitalized for a few months which caused delays and my inability to answers your emails. I assure you we always respond to emails within 24 hours or do our best to stick to our quoted lead times. We appreciate your business!