Magic StoryReviews of magicstory.com

Long Beach

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4.6/ 5

Excellent

459 reviews

Magic Story4.6Excellent

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About Magic Story

Magic Story creates personalized children’s books that turn every child into the hero of their own magical adventure. Our mission is to inspire creativity, build confidence, and foster emotional growth through stories that make reading an unforgettable family experience. Each book is tailored to your child’s name, likeness, and unique traits, featuring breathtaking illustrations and engaging themes such as Understanding Emotions and Facing Fears. Our stories help children develop life skills, build self-assurance, and spark their imagination while creating cherished family memories. Discover more at magicstory.com.

Magic Story (magicstory.com) has 459 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: magicstory.com
Website: magicstory.com
Category: Books & Magazines
Location: Long Beach
Listed on The Fair Hearing: 2026

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Mar 5, 2026

This company does not honor it's 30-day Money-Back Guarantee

Update to my review: After my negative review on Trust Pilot and social media another person in Customer Service contacted me, and they agreed to refund me the cost of the book (less shipping fee). So I have changed my 2-star rating to 3-stars. It shouldn't take negative reviews and 5 emails back and forth for them to honor their money-back satisfaction guarantee. I will not order from them again, because they do not allow you to review the whole book before purchase. This company does not honor it's 30-day money-back guarantee, and their customer service is only by email -no phone number, no chat. I signed up for a Magic Story subscription, and uploaded my grandson's facial image (he was wearing a black tux and bowtie in the image, but the clothing in the image just showed the shoulders of the tux and the bowtie). The first book I chose was The Magic Baseball. I asked if I could preview the full story before purchasing, but they don't allow story previews, only image previews. The hardcover book arrived and is good quality, and my grandson's image in the book looks just like him. BUT my grandson is wearing a black tux throughout the book - when he's at the baseball field, playing baseball with his teammates (who are in baseball uniforms), fielding the ball in the outfield, and when he's in bed!!! That's ridiculous! At no point during the creation of the image or in the instructions did it mention they would be wearing the same clothes as in the uploaded photo. That makes no sense. They only need the face to add to their story image templates. So, I emailed customer support and requested they refund me under their advertised 30-day money-back satisfaction guarantee. Customer Service Roxanne responded "At this time, we aren’t able to process a refund for your order. Sorry for the disappointment". After 3 emails back and forth, I asked WHY they won't honor their M-B guarantee, but I never received an answer or a refund. I have cancelled my subscription, obviously, and do not recommend this company.

By Gene W.

Response from Magic Story· Apr 2, 2026

Thank you for updating your review, Gene, and we're truly sorry for the frustration you experienced. You deserved a smoother process from the very start, and we're glad our team was ultimately able to make it right. Your feedback about clothing in photos and the need for clearer guidance during creation is genuinely valuable — we're taking note. We understand you've cancelled, and we completely respect that decision. Should you ever give us another chance, we'd love to show you the experience we strive to deliver.