Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
57 reviews
MagicshineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Magicshine is a world-renowned brand dedicated to crafting high-performance outdoor lighting solutions for over 18 years. Our core product line includes premium bike lights, versatile flashlights, and durable headlamps, designed to empower adventurers, athletes, and professionals across cycling, skiing, trail running, hiking, and demanding work environments.We take immense pride in our unwavering commitment to quality, reliability, and affordability. Every Magicshine light undergoes rigorous testing to ensure it withstands the harshest conditions, delivering consistent brightness and long-lasting battery life when you need it most. Whether you’re commuting before dawn, exploring remote mountain trails at night, or working in low-light settings, our products are engineered to keep you visible, safe, and focused.Trusted by millions of outdoor enthusiasts worldwide, Magicshine has built a legacy of innovation by listening to our customers’ needs and pushing the boundaries of lighting technology. From compact, rechargeable bike lights to powerful, multi-mode headlamps, we offer solutions that balance cutting-edge performance with accessible pricing, making premium outdoor lighting available to everyone.At Magicshine, we believe the right light shouldn’t limit your adventure. We’re here to illuminate your journey, whether you’re chasing a new personal best on the bike or working safely after dark.
Magicshine (magicshine.com) has 57 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 45 reviews with 5 stars · Clear filters
Have bought a total of 5 magicshine lights, it gets dark early and I ride 3x a week -primarily at night this time of year. Had trouble with a monteer 5000, light stopped working, reached out and had a new light in less than 2 weeks, then had trouble with a monteer 3500 which was easily resolved by tech support. Overall I’m happy with the lights, mounts, batteries and customer support.
By Christopher H.
The design of the EVO 1700 is great. It's a perfect combination of beam pattern, size and battery life. And the customer service is excellent. The support is as good as the design. Highly recommend!
By Justin
Hannah was amazing A piece of my magicshine that holds my computer fell off. Messaged them through Amazon Hannah took care of me right away and followed up to be I was ok
By Oliver D.
I purchased a bike taillight from Magicshine via Amazon 12 months ago, unfortunately the light failed. I contacted Magicshine and they couldn’t have been better in their response. I showed them a video of the problem and a new light was despatched the same day. Thank you to Hannah for your prompt and polite responses.
By Joey O.
They made me right after having bought many Magicshine lights and having one break on me. There was a little back and forth exchange but they sent me a new light and I was able to keep my same battery which is nice because I don't like to waste lithium ion batteries.
By Zach S.
The mount base of my Magicshine EVO 1300 broke and I needed a replacement. I submitted my warranty request via the Amazon email contact. I got a response on the same day. I received the replacement within a week. Replacement part was good and I can mount my light again! I was particularly impressed with the attentiveness of the person handling my claim, Hanah. The person was very polite and communication was very clear. The person even checked up on me to see if I have received the replacement. This is very thorough customer service!
By Wilson N.
Superb customer service when I reported an issue. Dealt with quickly and a replacement was with me within a few days.
By Jeff H.
Customer support immediately responded and went above and beyond to address the issue.
By RK
