Magick PlanetReviews of magick.com

Ordered an ashtray in late April this year. It still hasn't been shipped. I sent a email asking them to refund me after two weeks of no updates on the order. They said if the order had already been processed, the order couldn't be refunded.

I placed my order on May 7th, on May 14th i sent them an email asking for an eta, no response. I sent another email on the 19th asking for eta, finally got a response that the sale was causing a delay, it should be within 5 days, on the 25th i sent another email. No response. Today is May 31st and my order is still unfulfilled. I called my bank today to file a claim and sent an email to magick asking for a refund... i have my fingers crossed

Took my money and never shipped items over 3 months ago will not refund or return emails... update this company is The biggest pos online company I’ve ever run across now they’ve sent me emails saying the order was shipped They don’t know the truth from their ass and no one should order anything from them ever again and if you do, that’s your fault as it was mine for not looking at all the lousy reviews

I ordered a product April 11, 2024, and it never arrived. I wrote repeatedly asking for tracking. They would not give it. End of May I asked for a refund. No response, said it had been picked up by their carrier etc etc. I told my bank & they’ll be filing for a chargeback, and Magick.com says if I do that it will delay my refund by 75 days. Bank says that’s not true and it won’t take that long. After reading reviews by others I now realize this happens to everyone & that they’re scammers. Hope you’re reading this BEFORE you purchase.

Terrible business!! I order 5 items in late Feb and just got them mid May. That was only after several emails and a ton of phone calls only one of which was ever answered. It ended up I only got 4 of the items! This happened before with them but I had decided to give them another shot. My advice is don't bother unless you are willing to spend a lot of time trying to get your order from them.

I did not read the online reviews, so I fell for the “30% off sale. I made 3 orders within a few days. Order one was the largest- it was charged immediately, I received confirmation email. I received shipping confirmation. Nothing for 45 days when I began emails. 3 times I was told the Post Office had it, then after 2 months I was told it is in the warehouse! My bank is dealing with them. At 45 days I cancelled Order two and was told it was being shipped out - I received it within 2 days. Good quality. Order 3 I received confirmation, never heard anything else. Cancelled at 45 days... still never heard anything. Absolutely unreliable!!! They are definitely catfishing for big orders on the “sale” and then keep the money. I also suspect they’re going to try to keep the payment for the large order while only delivering the small second order. Just... DON’T!!!

I should have listened to the reviews of other people. The "sale" never ends, and always restarts the next day. Due to this shipping is delayed. It takes forever for customer service to get back to you, and the excuses I'm getting is the same as the others I've read. Cash grab business, and making the customers wait a ridiculous amount of time for an order or an answer. Do what I should have done, and shop elsewhere.

This company is HORRIBLE! I’m still waiting for an order I made on March 30, 2024!! I have reached out to “customer service” numerous times via email and phone. I’ve only gotten two replies, both with excuses but no concrete answers as to where my items are or if they intend to even refund my money. They are total scammers. So disappointed in my experience with them.